Simon McLean

Lufthansa's Moment of Madness   Posted July 1, 2015

Lufthansa became the latest travel supplier to launch what I believe to be a commercially catastrophic distribution strategy that tries to coerce the consumer to book direct, and highlights just how out of touch the airline is with the evolving world of distribution in a mobile-first world. Read More »
Mike Koetting

INTERVIEW: Concur EVP Mike Koetting   Posted May 19, 2015

It's been an eventful past year for Concur—that's for sure. Since SAP's acquisition of the travel and expense giant closed in December, some Concur executives have departed, CEO Steve Singh's role has expanded into the broader SAP organization and an extended system outage in February frustrated corporate and travel management company clients. Amid all that, Concur is leveraging its SAP ownership to continue to grow, grow, grow. Concur executive vice president of supplier and TMC services Mike Koetting saw his role grow as well when vice president of TMC services and former GDSX CEO Cindy Allen departed at the end of April. He sat down last week in Chicago with The Beat's Jay Boehmer to talk about his role, Concur's agency relationships, the TripLink open-booking initiative and system disruption. He also provided an update on agency mid-office software purchased in 2013 from TRX and GDSX. Read More »
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