Posted October 23, 2017

A Refreshed Swabiz Is In The Works After Some Neglect

Southwest Airlines plans to relaunch its Swabiz corporate booking portal late next year, now that the airline has completed a years-long effort to swap out its core passenger services system, chief revenue officer Andrew Watterson said last week during the ARC TravelConnect conference in Washington D.C. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted August 11, 2017

ARC Data Show Corporate Trip Volumes Up In The First Half Of 2017

The number of trips settled through ARC by business travel agencies and accredited Corporate Travel Departments rose 2.4 percent year over year during the first six months of 2017. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted March 30, 2017

Consolidation Drives Latest Wave Of Agency Declines

The number of ARC-accredited travel agencies fell nearly 4 percent from 7,162 in February 2016 to 6,905 last month, according to ARC data. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted January 20, 2017

ARC Data Show Uneven Corporate Trip Volumes In Q4

The number of trips processed by business travel agencies and settled through ARC during the fourth quarter fell 2.6 percent year over year. The quarter was jagged, with a year-over-year decline in trip volume in October, a year-over-year uptick in November and another fall in December. Despite unevenness in the ARC figures, major U.S. airlines said business travel demand strengthened after the U.S. presidential election and continued into 2017. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted October 28, 2016

ARC Data: Business Trip Volumes Fall Again In Q3

The number of business trips settled through ARC during the third quarter fell 2 percent year over year. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted August 24, 2016

As CTDs Spread, Opportunities (And Challenges) Increase

ARC's Corporate Travel Department accreditation is nearing its second decade of existence, and the number of CTDs still is increasing steadily. But buyers from these companies face a gauntlet of industry changes perhaps more complex than ever before, from the continual and sometimes rapid change in distribution and technological development to difficulties in finding the personnel to sufficiently staff the operation. Read More »
Posted by: Chris Davis | More by Chris Davis
Posted July 25, 2016

ARC Data: Business Trip Volumes Dip In Q2

The number of business trips settled through ARC during the second quarter fell 1 percent year over year. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted May 4, 2016

IATA Vows To Tackle 'Major Frustration' Of Agency Debit Memos

The International Air Transport Association has pledged to reduce the $500 million in annual agency debit memos that have soured relations between travel agents and airlines for well over a decade. The association has launched a project using Six Sigma methodology to define, measure and eliminate the problem. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted April 26, 2016

ARC Data: Business Travel Growth Slows, Fares Fall In Q1

The number of business trips settled through ARC rose a modest 0.76 percent year over year during the first quarter of 2016. The ARC data confirm commentary from airline executives, analysts and others who have witnessed slowing business travel growth, at least during the first three months of the year. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted January 25, 2016

American Leads The Charge As EMDs Settled Through ARC Soar

Electronic Miscellaneous Documents settled through ARC rose to 236,059 last year from 54,442 in 2014, once again setting an annual record. American Airlines is a staking a claim in the majority of those. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
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