Posted January 9, 2017

BEAT SHEET: WorldMate Discontinued; Sabre's Suits; Res System Vulnerabilities; Agent Outlook

The Beat Sheet is an occasional collection of notes, quotes, musings, tips, reader comments and other tidbits from The Beat's writers. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted December 2, 2016

Lufthansa Angers Travel Agents Over Debit Memos On Unflown Returns

Some Dutch travel agents are refusing to accept what they said is a flurry of agency debit memos Lufthansa has issued in recent weeks on round-trip tickets where the return leg was unused by the passenger. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted November 14, 2016
Bill Brindle

INTERVIEW: HRG Chief Information Officer Bill Brindle

"The current model is going to change." So says HRG chief information officer Bill Brindle, who should know. He addressed British Airways’ New Distribution Capability conference in London last month, and has supported its client, Volkswagen, which has established a direct connection to Lufthansa (as has Siemens). Brindle spoke with The Beat contributing editor Amon Cohen about why emerging alternative distribution channels present huge opportunities but need to become as robust as more established technologies. Read More »
Posted September 23, 2016

Siemens: More Direct Connections To Come After Lufthansa

Siemens is talking to more airlines about building direct connections from their reservation systems into its booking tool, the company’s travel team told The Beat. Munich-based Siemens started a pilot connection, bypassing global distribution systems, to Lufthansa Group carriers in March and rolled out the interface across all divisions in Germany on Aug. 1. Lufthansa announced earlier this month it had completed connections to both Siemens and Volkswagen. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted September 13, 2016

As Enabler And Critic, Amadeus Has Varied Interests In Direct Connects

As the world's largest global distribution system operator by booking share, it seems paradoxical that Amadeus would help an airline bypass the GDS. But last week, Lufthansa Group announced "new distribution solutions for corporate clients" that include a "new non-GDS interface" that was developed with Amadeus. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted August 3, 2016

Lufthansa Calls Distribution Strategy A 'Success' As Direct Bookings Grow

Lufthansa Group chairman and CEO Carsten Spohr this week told investors that the airline group's controversial distribution strategy, which includes a €16 surcharge on global distribution system bookings, "is a success." Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted July 5, 2016

Lufthansa: Sabre Is Billing Us For Passive Segments

Lufthansa Group added two claims against Sabre as part of their ongoing contract dispute in a Texas court. A June 30 amended petition alleges Sabre encouraged travel agents to book Lufthansa carriers directly and input the bookings as passive segments in the global distribution system. Sabre then billed Lufthansa for those "non-billable" segments, the airline group claimed. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted June 16, 2016

Sabre CEO Surprised Lufthansa Hasn't Retreated From Distribution Strategy

During an on-stage interview at a Nasdaq investor conference in London today, Sabre CEO Tom Klein said he was surprised that Lufthansa Group has yet to back off its controversial distribution strategy, announced a year ago this month. In Klein's estimation, Lufthansa's commercial actions, which include a surcharge on global distribution system bookings, have not addressed Lufthansa's underlying problems. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted May 5, 2016

Amadeus: GDS Bookings And Revenue Grow, Lufthansa Bookings Dip

The Lufthansa Group’s Distribution Cost Charge on global distribution system bookings hit first-quarter booking volumes at Amadeus. Although air bookings rose 2.4 percent worldwide year-over-year to 141.2 million, they fell 4.6 percent in the company's key Central, Eastern and Southern Europe region. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted March 22, 2016

HRG's Brindle Talks Distribution's Evolution, Connecting With Lufthansa

With an acknowledgment that "distribution evolves," Hogg Robinson Group chief information officer Bill Brindle discussed how the TMC is treading slowly with accessing the Lufthansa Group's direct connect. This month, the airline company announced that the travel management company was among a few third-party sellers agreeing to do so. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
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