Posted November 3, 2014

CWT's Anderson: As Industry Tech Advances, Customer Service Must Too

New Orleans - Kicking off The Beat Live conference here last month, keynote speaker Doug Anderson, CEO of Carlson Wagonlit Travel, called himself "energized" by his travel management company's recent commitment to taking greater ownership of its technology. Read More »
Posted by: Chris Davis | More by Chris Davis
Posted October 27, 2014

Virgin Atlantic Plans Move To Delta In-House Reservations System

Virgin Atlantic during the next few years will move from its current HP Shares reservations system to Delta Air Lines' in-house Deltamatic system, Virgin Atlantic CEO Craig Kreeger told The Beat. Read More »
Posted October 23, 2014

TravelpoolEurope Sues SAS Over Bulk Claims For Flight-Delay Compensation

Copenhagen - Denmark-based travel buying consortium TravelpoolEurope has sued SAS for refusing to accept a bulk claim for compensation for flight delays and cancellations. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted October 22, 2014

Corporate Clients And TMCs Can 'Suppress' Delta's Restrictive Basic Fare

Corporate travelers conditioned by lowest-logical-airfare policies may very well be enticed to select Basic Economy—Delta's cheapest—when presented in search results. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted October 20, 2014
Gordon Wilson

INTERVIEW: Travelport's Gordon Wilson, Part 1

New Orleans - Travelport president and CEO Gordon Wilson took the stage at The Beat Live here this month for a one-to-one interview with contributing editor Amon Cohen. Published here, the first installment of the edited transcript. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted October 17, 2014

The Good, The Bad And The Ugly Of The Tech User Experience

During a panel discussion in New Orleans at The Beat Live conference this month, examples of the good, bad and ugly of user interfaces and experiences were on display. Read More »
Posted by: David Jonas | More by David Jonas
Posted October 9, 2014

Posted by: Data Hub | More by Data Hub
Posted October 1, 2014

What's A Ticket Agent? Industry Parties Comment On DOT's Look At The Lexicon

The headline components of the U.S. Department of Transportation's latest proposed airline consumer protections are the possible rules around the disclosure of ancillary fees and the opportunities for consumers to view prices for optional services. Read More »
Posted by: David Jonas | More by David Jonas
Posted October 1, 2014

As In Distribution, Southwest Diverges From Peers On DOT Rulemaking

Southwest Airlines has deviated from its airline brethren by lending its support to a U.S. Department of Transportation proposal that would require airlines to disclose ancillary fee information via the sales channels in which they participate. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted October 1, 2014

Airlines To DOT: Don't Meddle With The Marketplace On Ancillaries

It's no surprise that airlines despise a U.S. Department of Transportation proposal to require the disclosure of ancillary fees in the sales channels in which they participate. Comments published this week made that very clear. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
LinkedIn Twitter Facebook
overlay-close Close