Posted March 26, 2010

Turn Your Travel Program Into A 5-Star Restaurant And Keep Them Coming Back For More

Growing up, I was an unruly kid. I had every trick in the book up my sleeve, and when my folks tried to get me to do something against my will, let’s just say that I could put Ferris Bueller to shame. Despite my magical talents, I was SOL when my mom made pasta faggioli (or as we called it pasta fazool) for dinner. There I was picking out the pasta from the beans, and unfortunately, my old man would have none of that. You either ate it all, or went hungry because there were no substitutions on M Read More »
Posted by: Tony D'Astolfo | More by Tony D'Astolfo
Posted January 13, 2010

How Well Can Companies Manage Airline Fees?

So I've been asking some more nosy questions about how well companies are managing travel. This time we are looking at airline fees that have been unbundled from base fares. The corporate travel industry is struggling to deal with them in a way that is a) standardized for data collection and tracking but b) individualized for airlines that may want to merchandise their services in unique ways. Travel managers and their companies are struggling to deal with these fees, period.

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Posted by: Elizabeth West | More by Elizabeth West
Posted July 23, 2009

Delta, Northwest Aim To Unify Tech By Early Next Year

The integration of Delta Air Lines and Northwest Airlines has been ongoing for the better part of a year. Perhaps one of the trickier tasks (though maybe not as tricky as combining labor groups) now has a targeted finish line: Delta president Ed Bastian Wednesday said, "We are on schedule to complete our technology cut-over by the end of the first quarter of 2010."

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Posted by: David Jonas | More by David Jonas
Posted July 13, 2009

Small Meetings Tools Advancing More Than You Think

There was an interesting article discussing small meetings technology in called "Real-Time Meeting Booking Tools: Is Technology, Wherewithal There Yet?" The article noted several hotel brand online and other booking offerings, and I was glad to see StarCite's Small Meetings Solution mentioned as one of the enterprise solutions showing promise. Read More »
Posted by: Kevin Iwamoto | More by Kevin Iwamoto
Posted February 12, 2009
Posted November 14, 2008

On Farelogix's Open Source Point Of Sale

Re: TECH: Farelogix To Offer 'Open Source' Point Of Sale

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Posted November 3, 2008

'Not There Yet' On People Cuts, Expedia Developing New Agent Desktop

American Express, BCD Travel and Carlson Wagonlit Travel all have recently announced personnel cost-saving initiatives. Speaking last week with analysts during the company's third-quarter earnings conference call, Expedia executives said they haven't gone that far just yet. "The first area that we’re looking at and we think the biggest area of opportunity for us is in the non-people cost," said CEO and president Dara Khosrowshahi. "It’s in the variable costs, etc. I think it’s really important Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted November 3, 2008

CWT, Tech Vendor Settle Dispute

The lawsuit between Actuate and Carlson Wagonlit Travel has ended in a settlement, and a CWT spokesperson indicated that Actuate will continue as a technology vendor for CWT.

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Posted by: Jay Campbell | More by Jay Campbell
Posted September 3, 2008

Concurring With easyJet

EasyJet's newly reduced fee for bookings through Amadeus and Galileo is enticing Concur to book the British carrier through the global distribution systems. Concur executive vice president Tom DePasquale, who in March said Concur rejected the previously higher price, on Tuesday asked his development team to link Concur's Cliqbook to those GDSs for easyJet bookings after easyJet on Monday announced a cut in its point-of-sale fee to £3.30 (€4) per segment from "up to £5 (€ Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted August 26, 2008

Hackers, Privacy Invasion And The Russian Mafia: Best Western Denies Security Compromise

Scotland's The Sunday Herald reported that hackers tapped into Best Western's central reservation system, accessing “private information including home addressees, telephone numbers, credit card details and place of employment” of “every single customer who has booked into one of Best Western’s 1,312 continental hotels since 2007.”

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Posted by: Lauren Darson | More by Lauren Darson
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