Posted July 11, 2016

GUEST: Johnny Thorsen Asks: To Bot Or Not In The Post-App World?

After years of relentless focus on the user experience, a new and interesting trend is emerging in the tech world: Simplicity—and ideally invisibility—is now at the forefront of user engagement. The potential benefits and challenges associated with this philosophy are likely to change the travel industry in dramatic ways. Read More »
Posted by: Johnny Thorsen | More by Johnny Thorsen
Posted July 7, 2016

CTS Now Wants To Sue Partner Dell In Commission Recovery Ruckus

The past few months have brought several twists and turns to the ongoing legal dispute between estranged hotel commission recovery partners CTS Systems and eCommission Solutions. Among them: A federal court dismissed ECS's first amended complaint against CTS, prompting ECS to re-file claims; ECS settled a related Texas state lawsuit with Dell Marketing; and now, CTS plans to sue partner Dell, for which CTS was a subcontractor, to shift blame in the federal case. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted June 21, 2016

Jay Walker's Startup Promises Rewards And Savings For Traveler Flexibility

Priceline founder Jay Walker is finally giving the lowdown on Upside, his business travel venture that is opening beta testing today, ahead of a soft launch in mid-September. As he describes it, Upside is a "flexibility engine" that bundles air and hotel packages while rewarding users with gift cards that grow in value the more flexible their travel plans are. For now, the company is targeting the unmanaged set, but Walker sees applicability—down the road, at least—for the managed segment, as well. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted June 10, 2016

BCD Works On In-Trip Mobile Merchandizing

BCD Travel plans to roll out a merchandizing platform this year to support sales of in-trip services to travelers on their mobile devices, executive vice president of global supplier relations and strategic sourcing Rose Collazo Stratford said during a Travelport customer conference in Miami this week. BCD's mobile system is powered by Travelport-owned Mobile Travel Technologies. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted June 6, 2016

Uber Cuts Startup's API Access, Asserts Price-Comparison Restrictions

Uber blocked Urbanhail's access to its API after the startup dared to compare Uber's real-time pricing and pickup times with competing ground options like taxis and Lyft. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted June 2, 2016

Hold The Phone: TMCs Delve Into Text And Chat

It used to be that if business travelers wanted to reach a travel agent, their only option was a phone call. Now, corporate travel agencies of all sizes are supporting multiple modes of communications, including chat and SMS texting, to help travelers plan, book and manage trips. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted May 31, 2016

Amadeus Gets Into White-Label Mobile App Development For Corporate Clients

The Boston Consulting Group is among "several" clients that have wrapped Amadeus-powered mobile features into a customized, corporate-branded native application for employee travelers, Amadeus head of mobile Michael Bayle said. Amadeus is working to sign more direct clients for its emerging corporate app-building business. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted May 17, 2016

Like Others Before It, Concur Plans Microsoft Office Integration

Concur is working with Microsoft on a prototype to integrate travel and expense features into Office 365's Outlook calendar and email applications. The corporate booking integration is in the mold of similar concepts Microsoft has worked on with others, including Amadeus. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted May 13, 2016

CheckMate Checks Out Of Free TMC Support, Losing Partners

After breaking into the corporate travel market last year through partnerships with more than a dozen travel management companies, CheckMate has shifted to an agency-pay model and lost the support of corporate agency partners. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted May 5, 2016

As With BCD, Travelport's MTT Powers Amex GBT's New Mobile App

Travelport's Mobile Travel Technologies division—which develops mobile applications for airlines, hotels and travel agencies—is behind American Express Global Business Travel's new mobile application, Travelport CEO Gordon Wilson said Thursday. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
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