Posted March 28, 2017

Travelport Preps 'Shrink-Wrapped' Mobile Tech For Agencies

Travelport this summer plans to release a more "genericized" mobile offering for "second-tier travel agencies," based on mobile technology the company picked up in its 2015 acquisition of Dublin-based Mobile Travel Technologies, Travelport CEO Gordon Wilson said. Read More »
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Posted March 24, 2017

FlightStats, Gant And United Work On A More 'Perfect Waiver' Process

When severe weather and other disruptions strike, airlines issue waivers that allow travelers to rebook or cancel flights without the typical fees. Yet, carriers have used manual methods to pass waiver information to travel agencies like emails or posts on their websites. Read More »
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Posted March 23, 2017

Europe Warns Of Shady Airline Compensation Claims Processors

Airline passengers impacted by some canceled flights and long delays or involuntary bumping in Europe are entitled to receive as much as €600 from culpable airlines under European Union law. Finalized in 2004 and taking effect the following year, EC Regulation 261 established "common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights." Around this passenger protection, an industry of claims chasers has proliferated. Some of them, the European Commission noted this month, are shady. Read More »
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Posted March 22, 2017

American, Other Airlines Fail In Declaratory Judgment Bid In Sabre Case

A bid by American Airlines and other major carriers for declaratory judgment in the US Airways-Sabre case has failed, according to an order issued Tuesday by U.S. District Judge Lorna Schofield. Read More »
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Posted March 17, 2017

Lufthansa CEO Says Other Airlines Will Follow

Lufthansa Group's global distribution system bill has grown substantially since the launch of its contentious distribution strategy in 2015. Last year, GDS expenses rose to €449 million, according to the company's annual report this week. No bother to Lufthansa, though: Its GDS surcharge effectively shifts those costs to users. Read More »
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Posted March 15, 2017

Judge Tosses Six Of Eight Claims ECS Pursued Against CTS

A U.S. district court judge this week dismissed six of the eight claims eCommission Solutions pursued in a lawsuit against estranged hotel commission recovery partner CTS Systems. The judge also upheld a prior ruling denying CTS's request to bring in Dell Marketing as a defendant. CTS operated as a subcontractor for Dell and had tried to shift blame in court. Read More »
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Posted March 14, 2017

Most Comments On DOT's Suspended Distribution RFI Were Penned By Travel Tech Lobby

More than 99 percent of the roughly 57,000 public comments filed in response to a federal inquiry into airline distribution practices are based on a pre-written template created by The Travel Technology Association, the lobbying group for online travel agencies, metasearch operators and global distribution systems. Read More »
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Posted March 10, 2017

CWT Reports Soft Year, But Bullish On Supplier Revenue, New Wins

Rising penetration of online booking in corporate travel. Intense transaction fee competition. Heightened client demands. What's a travel management company to do about these revenue headwinds? For Carlson Wagonlit Travel, part of the answer is expanding supplier revenue, including more sophisticated steering of bookings to the agency's airline partners. Read More »
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Posted March 8, 2017

Sabre Boosts Airline Schedule Updates

Sabre this month expects to complete a worldwide rollout of what it called "real-time" airline schedule data for global distribution system subscribers. Sabre previously updated schedule data only twice a week. The frequency boost, aided by FlightGlobal, should reduce sales failures caused by schedule changes and give travel bookers more reliable flight information. Read More »
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Posted March 6, 2017

How Many Millions? American, Sabre Far Apart On Court Costs Owed

How much does it cost an airline to pursue a nearly six-year-long antitrust lawsuit against Sabre? For US Airways, now American Airlines, the cost exceeded $122 million. Read More »
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