Save The Date: The Beat Live Sept. 10-12, 2012 in Nashville. Look for more info soon...
The
tragedy caused by carbon monoxide that occurred this week at a Holiday Inn Express in South Charleston, West Virginia, in which one person died and eight others were sent to the hospital, reminds us again of the significance of duty of care for our corporate customers.
Both Delta Air Lines and US Airways
are rumored to be exploring some sort of consolidation with American Airlines. During separate fourth-quarter earnings calls with analysts and media Wednesday, Delta management batted away all questions on the topic, while US Airways CEO Doug Parker confirmed that, yes, the carrier is exploring its options, that nothing is imminent and, although US Airways has long been a proponent of M&A, that the carrier does not "need" to participate in what may or may not be the next round of industry consolidation.
The following letter was written by a travel industry veteran who asked not to be identified.
I won't even name the airline because my feeling is that this is symptomatic of many if not most US major airlines. I was standing at a ticket counter of a major airline and, unusually--perhaps because it was in the evening--there were only two customers at the counter: me and a young girl standing at the podium at the next counter position.
Disclosure: I've served ProcureApp as an unpaid advisor. Procurement folks hate undiscounted spend. They'll love
ProcureApp. Why? Because it detects when a buyer (think traveler) has wandered onto a non-approved supplier's website. When that happens, a friendly message pops up.
