WestJet CEO Sean Durfy today acknowledged that the challenges stemming from the switchover to Sabre's reservation system "are carrying on longer then we originally anticipated."
With an eye toward building functionality for code sharing, interlining, merchandising and its loyalty program, WestJet in October cut over to SabreSonic CSS from Navitaire's Open Skies system. "Regrettably, the transition has impacted the level of service that our guests have come to expect and deserve," according to Durfy. "Although difficult to quantify, we believe that the challenges experienced in the transition to the new reservation system will negatively impact our revenue this quarter."
