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Posted Jun 9, 2010
Sabre Holdings is running a "stealth" prelaunch product campaign on Twitter called Red Is Coming, which says nothing about what it is except a "new generation" for Sabre-connected agencies coming "this summer." The company has some ads out along these lines, as well. Red apparently will be revealed as part of Sabre's announcement, due next week, of a global "total travel agency solution." We also assume that if a rumor about Sabre partnering with TRX is true, that agency automation provider is involved. But Sabre didn't confirm that when we asked ...
Posted Feb 4, 2010
Sabre Travel Network announced a global pilot of a new work flow solution for the agency community. The new product will include a new GUI (graphical user interface), work flow management across multiple GDS, a customer profile, etc.
Posted Jan 14, 2010
Sabre today announced a "long-term" full-content distribution deal with Tam. It marks the second such deal with a Brazilian airline that previously used limited GDS distribution, and the third such agreement in South America since last summer.
Posted Jan 5, 2010
Latin American carrier Lan Airlines selected Sabre to provide reservations and operational systems. Lan will follow such carriers as JetBlue and WestJet in deploying the Sabre Sonic Customer Sales and Service product.
Posted Jan 7, 2009
Not to be outdone by Orbitz Worldwide, Travelocity today announced its own change at the top as Hugh Jones on Feb. 6 will take over as president and CEO of Travelocity Global from current president and CEO (and Site59 founder) Michelle Peluso. Jones was most recently chief operating officer for Sabre Travel Network and Sabre Airline Solutions. Peluso "decided to leave the company following the recent birth of her child," the company said, but "plans to seek an executive position that does not involve an ongoing, cross-country commute."
Posted Sept 2, 2008
We need to cancel rental car reservations when we don't need them. It's been a chronic problem in the car industry for years now, with average no-show rates of 9 percent to 14 percent, depending on the channel. But it's a larger issue recently for car rental companies, which are squeezed between higher car acqusition costs and customer demand for more fuel-efficient cars.
The result is that more customers are forced to wait for smaller cars, or face 'upgrades' to SUVs or larger vehicles, or don't get the cars they want. The basic problem is this: Nothing bad happens when you don't cancel your car. With hotels and airlines, no-show travelers stand a good chance of losing some money, either through fare restrictions or guaranteed-room programs. With car rentals, when you no-show, nothing happens. The only apparent loser is the car rental company. In a lower no-show environment, car rental chains can predict real demand better and match car pick-ups to arrivals more effectively. In any case, the issue is becoming painful enough that I predict we'll see some steps on the part of some companies to reward and penalize travelers who do and don't cancel.
Posted Jun 11, 2008
Hotel companies might have a hard time keeping track of all the comments plastered on the Web about their properties, but with the help of Sabre Travel Network--the most recent addition to the emerging business of monitoring consumer-generated reviews for hotels--they can have these comments sent directly to them.
Using an RSS-type reader, Sabre plans to help hotel companies keep track of user-generated commentaries posted on Web sites like TripAdvisor, YouTube, flickr and possibly even Google (since Google is allegedly getting into the user review realm).
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