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Posted Nov 11, 2011
Travel website Room 77, to this point a tool largely used by travelers to ensure hotel rooms meet their criteria upon check-in, has added booking capabilities for its global database of about 750,000 hotel rooms.
Posted Aug 26, 2011
"When was the last time somebody went to a bank teller instead of using an ATM or used a travel agent instead of going online? A lot of jobs that used to require people now have become automated." President Obama last week uttered those words to illustrate how automation and corporate efficiency have complicated job growth. It seemed fair and accurate to me. But to the American Society of Travel Agents, Travel Leaders and others, it was an attack on the industry.
The only problem: Obama was right, or at least he said nothing wrong.
Posted Jul 22, 2011
Posted Apr 29, 2011
Wondering where "gamification" will show up in your travel program? Have a look at Serko's self-booking tool for a peek at the future.
Posted Apr 5, 2011
Most of us talk about adoption of online tools as an important performance indicator. But are we really doing enough to increase the use of self-service, online tools?
Posted Aug 19, 2010
Posted Apr 30, 2010
Business Travel News quotes Travelport deputy group CEO Gordon Wilson saying Travelport would "announce a partnership with a self-booking tool provider that covers the European, Asian and Australian markets," and "sign a partnership deal with a different booking tool provider in the United States."
Posted Mar 25, 2010
Growing up, I was an unruly kid. I had every trick in the book up my sleeve, and when my folks tried to get me to do something against my will, let’s just say that I could put Ferris Bueller to shame. Despite my magical talents, I was SOL when my mom made pasta faggioli (or as we called it pasta fazool) for dinner. There I was picking out the pasta from the beans, and unfortunately, my old man would have none of that. You either ate it all, or went hungry because there were no substitutions on Mom’s menu. Being even skinnier than I am now, it was a sad day when Little TD was forced to go to sleep without eating dinner.
Posted Aug 24, 2009
The National Business Travel Association's Technology Committee had some fun today spicing up the otherwise dry topic of request for proposals templates for corporate online booking with a live " Family Feud" game show. Based on a survey of 100 travel managers, the panelists dinged and buzzed the crowd to online booking enlightenment.
Posted Jun 8, 2009
To The Beat,
Excellent coverage (as usual) of the interesting developments in airline commission policies in Canada. The step by Air Canada would also seem to be (another) clear effort to disintermediate the global distribution systems in Canada.
I'd like to add a little color to your discussion of online share of travel agent bookings in the U.S.
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