December 1, 2011
Dear Sabre:
We read with interest the November 29
article in The Beat where [Sabre Travel Network president] Greg Webb stated, "Corporations and agencies have told me it's a must-have to be able to display all content from all carriers flying a certain route in an easily understandable way." He continued, "I can't show Air Canada one way, WestJet another way and United a third way because it becomes an unusable user experience."
With all due respect, if it was ever true that it was an unusable user experience it is certainly no longer the case.
Why do some suppliers hide mark up or management fees? My role has taken a forensic twist this week as I am on a quest to uncover actual prices, and mark up fees, at every level for our clients.
The trouble with transactions is one of definition. "So what," you might say. "After all, one only needs to specify the term clearly and 'Bob's your uncle.' " Oh that it could be that easy and corporations are finding to their cost (as most pay by transaction one way or another) that what they thought was a clear definition is nothing of the sort.
