The slow painful lack of progress with the Air Canada reservations project known as
Polaris has come to a dead stop with AC writing off C$67 million. More importantly, the depth of the work left to do was an astonishing C$40 million. This clearly indicates that the project was no where near done. Even if you discount a large amount of money for implementation, there is a clear indication that this project had some significant hills to climb to reach an "implementable" solution. Sadly, ITA Software is left without its anchor customer for what is a significant amount of their future revenue expectation. And the big winner in all this?
We checked in with Air Canada and ITA Software on the progress of their
new airline reservation system, which Air Canada calls Polaris.
