Posted October 5, 2015
Juergen Siebenrock

INTERVIEW: Lufthansa’s Siebenrock On The Hot Seat

Arlington, Va.—Lufthansa German Airlines vice president of the Americas Juergen Siebenrock took the Hot Seat at The Beat Live on Sept. 30 here, answering questions from attendees and The Beat editors. Unsurprisingly, the conversation centered mostly on Lufthansa’s introduction of a distribution cost charge, a fee of €16 on tickets sold via global distribution systems. Read More »
Posted September 1, 2015
Scott Gutz

INTERVIEW: Amadeus North America President and CEO Scott Gutz

Scott Gutz became president and CEO of Amadeus North America in April 2011 and has since overseen an expansive period for the Spain-based IT company and global distribution system operator in the region. "What's happened in the last four years is we've grown in every major sector in which Amadeus offers solutions," Gutz said in a recent interview. Indeed, its GDS market share has increased in North America, as agency bookings spiked on growth among online travel agencies, its airline IT portfolio gained its first significant U.S carrier in Southwest Airlines and the company expanded in its emerging hotel IT and airport IT segments. "In addition, we've just about doubled the number of people that we have in the market over a four-year period, both from an organic perspective and from an acquisition perspective," he said. "It feels to me like a much bigger, much more complex, much more exciting organization that has grown up over the past four years." Gutz recently spoke with The Beat's Jay Boehmer about airline merchandizing, the Amadeus e-Travel Management online booking system and other North America initiatives. An edited transcript follows. Read More »
Posted July 10, 2015
Jeff Klee

INTERVIEW: AmTrav CEO And Co-Founder Jeff Klee

AmTrav prides itself on its booking tool, which may have only "80 percent" of the "the bells and whistles" of a Concur but is "nimble" and quick to bring in nonfare airline content, said Klee, who is CEO of the travel management company and of online travel agency CheapAir.com. Klee spoke with The Beat's Jay Boehmer about bringing in new types of content, why he's not sold on the International Air Transport Association's New Distribution Capability, why AmTrav now works with Concur and how he balances supplier relationships when running an OTA alongside a TMC. Read More »
Posted May 19, 2015
Mike Koetting

INTERVIEW: Concur EVP Mike Koetting

It's been an eventful past year for Concur—that's for sure. Since SAP's acquisition of the travel and expense giant closed in December, some Concur executives have departed, CEO Steve Singh's role has expanded into the broader SAP organization and an extended system outage in February frustrated corporate and travel management company clients. Amid all that, Concur is leveraging its SAP ownership to continue to grow, grow, grow. Concur executive vice president of supplier and TMC services Mike Koetting saw his role grow as well when vice president of TMC services and former GDSX CEO Cindy Allen departed at the end of April. He sat down last week in Chicago with The Beat's Jay Boehmer to talk about his role, Concur's agency relationships, the TripLink open-booking initiative and system disruption. He also provided an update on agency mid-office software purchased in 2013 from TRX and GDSX. Read More »
Posted March 13, 2015
Mark Hollyhead

INTERVIEW: Egencia Sr. VP Mark Hollyhead

Egencia senior vice president of the Americas Mark Hollyhead this week discussed Egencia's approach to acquisitions, technology and other topics with The Beat's Jay Boehmer. Read More »
Posted February 13, 2015
Mike Premo

INTERVIEW: ARC President And CEO Mike Premo

There are some lingering "myths" about ARC, said president and CEO Mike Premo, and chief among them is that the firm does little more than transaction settlement between airlines and agencies. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted January 20, 2015
Steve Singh

INTERVIEW: Concur CEO Steve Singh

Concur CEO Steve Singh recently spoke with The Beat's JoAnn DeLuna to discuss the impact the SAP acquisition will have on Concur's organizational structure, international growth, headcount and customers. Read More »
Posted by: JoAnn DeLuna | More by JoAnn DeLuna
Posted January 12, 2015
Dean Sivley

INTERVIEW: GroundLink CEO Dean Sivley

It's hard to ignore Uber when discussing ground transportation these days, and the tech disruptor came up quite a bit in a conversation last week with GroundLink CEO Dean Sivley. Read More »
Posted by: Jay Boehmer | More by Jay Boehmer
Posted December 18, 2014
Gregg Saretsky

Interview: WestJet President And CEO Gregg Saretsky

WestJet during the past few years has undergone a number of changes, including introducing its Encore regional service, becoming a UATP issuer and, most recently, adding a first-checked-bag fee for its lowest fares. Read More »
Posted November 5, 2014
Joe Migis

INTERVIEW: Southwest Airlines Technology Vice President Of Product Solutions Joe Migis

Migis recently spoke to The Beat's Michael B. Baker about Southwest's key technology initiative over the next few years—the implementation of the Amadeus Altea reservations system—as well as other top priorities in his new role. Read More »
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