Posted December 1, 2004 - New York City

New Travelport Call Center Launching Next Quarter

Travelport COO Kurt Ekert said the Denver facility would have 350 agent seats. At the moment, more than ten full-service Travelport clients including Nextel Partners and Cendant itself are served by a center in Nashville. Read More »
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Posted November 30, 2004 - New York City

Amadeus Questions U.S. GDS Fixes

Reductions in incentives paid to travel agency subscribers by global distribution system providers and models in which the agencies pay the GDS firms rather than the other way around are "unacceptable" in the United States, according to Amadeus officials. Read More »
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Posted November 30, 2004 - New York City

Amadeus Further Diversifies Pricing

Madrid-based Amadeus Global Travel Distribution today said its 2005 airline pricing would include two new categories as part of further development in the company's value-based pricing model. While Amadeus' 2004 pricing is characterized by fees that vary depending on whether or not bookings are made in the airline's "prime" market, the 2005 scheme further segments those parameters based on short- or long-haul travel. Read More »
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Posted November 29, 2004 - New York City

WorldTravel To Reduce Divisions, Promotes New Sales EVP

WorldTravel BTI next year will consolidate to three from four U.S. regions and has named former West division president Mary Ellen George executive vice president of sales and marketing, taking on some of president Danny Hood's responsibilities. After running sales and marketing for 12 years, Hood will work on a reduced schedule beginning in January.

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Posted November 23, 2004 - New York City

WRAP: PhoCusWright Highlights Conflict

American Express questioned the global distribution systems' economic model and committed to raising return on equity in its business travel division. Sabre Holdings downplayed the potentially conflicting needs of Travelocity and other agencies using its GDS. IAC Travel minimized the likelihood it would acquire a GDS, but did not rule it out. Read More »
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Posted November 22, 2004 - New York City

Tzell Parent CNG Warns On Profit, Signs Partners

Ireland-based CNG Travel today issued a profit warning but also named new clients for its merchant hotel services, including the Hickory Travel Systems consortia and British agency CorporateChoice. Parent of large New York-based corporate agency Tzell Travel, CNG also partnered with NIS Europe to jointly offer hotel booking technology to Sabre agencies in Europe. NIS is a fulfillment partner for Travelocity Business. Read More »
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Posted November 18, 2004 - New York City

OFB Prez Tracas Out As Cendant Closes On Orbitz

'I'm appreciative of the offer for a position of significant importance, budget and overall responsibility, but I've opted not to relocate and decided to go out on my own,' said Tracas, who had just assumed his role in June. 'I have great respect for [Cendant TDS chairman and CEO] Sam Katz and his organization, but the timing, location and other factors just weren't right for me at this time.' Read More »
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Posted November 18, 2004 - New York City

Buyer, Beware Bias

Business travelers and purchasing managers increasingly face bias as online or offline travel agencies continue or expand on what they call "merchandising," "marketing" or "display sorting." ' Read More »
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Posted November 17, 2004 - Los Angeles

Katz: Cendant Not Likely To Buy Another GDS

'It's very doubtful' that Cendant would buy another global distribution system company, according to Cendant Travel Distribution Services chairman and CEO Sam Katz. Cendant owns the Galileo GDS. Read More »
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Posted November 16, 2004 - Los Angeles

TECHNOLOGY: Agency Network Rolling Out Unique Tool

Fifteen travel management company members of the Radius global network are installing a desktop application that lets travel vendors make lower-rate offers after agents have indicated their intent to purchase a competing product. Sources suggested the innovation is attractive to other global travel management service providers, and will be replicated. Read More »
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