Posted July 11, 2016

GUEST: Johnny Thorsen Asks: To Bot Or Not In The Post-App World?

After years of relentless focus on the user experience, a new and interesting trend is emerging in the tech world: Simplicity—and ideally invisibility—is now at the forefront of user engagement. The potential benefits and challenges associated with this philosophy are likely to change the travel industry in dramatic ways. Read More »
Posted by: Johnny Thorsen | More by Johnny Thorsen
Posted May 12, 2016

GUEST: CWT's Eric Jongeling On Hotel Book-Direct Initiatives

Carlson Wagonlit Travel ‎director of hotel solutions Eric Jongeling doesn't expect managed travel programs to be severely impacted by book-direct campaigns enacted by major hotels. Read More »
Posted by: Eric Jongeling | More by Eric Jongeling
Posted April 1, 2016

LETTERS: Two Responses On Third Parties And Innovation

Agency Technology president Lee Brubaker and Cornerstone Information Systems CEO Mat Orrego respond to a guest column by AmTrav president Craig Fichtelberg, who argued that an over-reliance on third-party technology inhibits travel management company innovation. Read More »
Posted March 30, 2016

GUEST: AmTrav's Fichtelberg On How Third-Party Tech Inhibits TMC Innovation

Craig Fichtelberg, co-founder and president of Chicago-area travel management company AmTrav, discusses how an over-reliance on third-party technology and tech integration is the enemy of true travel management company innovation. Read More »
Posted October 26, 2015

COMMENT: CWT's Nicholas Vournakis On Disruption And Collaboration

The Beat's readers selected Carlson Wagonlit Travel ‎senior vice president of global marketing Nicholas Vournakis' pitch over 11 others, voting for him to deliver his keynote address on disruption and collaboration at The Beat Live conference in Arlington, Va. A condensed and edited transcript of his remarks, delivered late last month, follows. Read More »
Posted September 4, 2015

The Hotel Attachment Problem

The Beat editor-in-chief, Jay Boehmer, recently reported on Christopherson Business Travel’s new hotel compliance system, Hotel Attachment. The article and its title, “Christopherson Thinks It Has Solved The Hotel Attachment Problem,” were bold and certainly provocative. I’m not surprised that some responses were somewhere between curious and even incredulous. Read More »
Posted by: Mike Cameron | More by Mike Cameron
Posted August 25, 2015

GUEST: Marc Rosenberg On Lufthansa

Lufthansa’s launch of a new distribution model has been under attack from the start. That should not surprise any of us engaged in airline distribution. We should, however, step back from all the valid criticisms and ask ourselves: Why is it that a carrier would take such a calculated risk? And why now? Read More »
Posted July 21, 2015

Why Lufthansa Will Change Our Industry For The Better

Let’s consider the longer-term implications of Lufthansa’s unbundling the distribution value of the GDS channel. Read More »
Posted July 1, 2015

Lufthansa's Moment of Madness

Lufthansa became the latest travel supplier to launch what I believe to be a commercially catastrophic distribution strategy that tries to coerce the consumer to book direct, and highlights just how out of touch the airline is with the evolving world of distribution in a mobile-first world. Read More »
Posted by: Simon McLean | More by Simon McLean
Posted June 19, 2015

Is Lufthansa Serious Or Just Negotiating? Why A Few Direct Connect Bookings Will Save Millions

Since Lufthansa won’t have a full content deal, their fares are more than likely going to differ between direct and indirect distribution channels. It might give the LHG more freedom, but will put travel agencies at a huge disadvantage. Read More »
LinkedIn Twitter Facebook
overlay-close Close