Posted April 16, 2013

BTN Welcomes JoAnn DeLuna To Cover Payment And Expense

I'd like to share some personnel news for The BTN Group. In March, JoAnn DeLuna joined us as an associate editor covering payment and expense. On that beat, JoAnn will attempt to fill the big shoes of BTN veteran Mary Ann McNulty, who was appointed to run The BTN Group's content solutions division. Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted April 5, 2013

Airlines And GDSs Going To Court Only Created Smoke, Mirrors

It's been five months since American Airlines and Sabre reached an agreement. Last month the carrier reached another deal with Travelport, in which the distributor will link to its Direct Connect. It seems that that the travel-booking battle is getting somewhere. But the question is, what did we get? Read More »
Posted April 4, 2013

The Five Stages Of Accepting Innovation

Just like when we were 8 and our goldfish died, most of us will, at some point, go through the 5 Stages of Grief. It’s a tough process, but once we manage our way through it, we end up being at peace ... Read More »
Posted by: Jim Davidson | More by Jim Davidson
Posted April 2, 2013

Travel Managers Can Look To Military Strategists To Win On The Social Media Battlefield

One sentence, in one email, to one colleague. So small, yet so devastatingly impactful: "This hotel has bedbugs." Read More »
Posted by: Will Tate | More by Will Tate
Posted April 1, 2013

PR Firm Targets Advocacy Group-Building Market

A new advocacy group-building advocate for the travel industry launches today with the promise of "streamlining the creation of travel consumer campaigns." The Coalition for Legitimate Automation Prot... Read More »
Posted by: David Jonas | More by David Jonas
Posted March 25, 2013

Glassdoor: Amex Perceived Well By Employees, Travelport Not So Much

When first posting about Glassdoor, we shared general impressions of industry companies based on a minimum of 10 inputs from employees of those firms. Now, quite a few key players show more than 60 re... Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted March 20, 2013

COMMENT: RIP AA's Direct Connect (2009-2013)

I was at home last week suffering from strep throat when American Airlines and Travelport announced their agreement, and since "You'll see! We'll sign a Direct Connect deal with a GDS!" was AA's February reaction to my January argument that the company had effectively poisoned its Direct Connect program, my mind got to racing about how I should respond. Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted March 18, 2013

Bring-Your-Own-Device Policy Is The Best Bet For Travelers, Managers

The face of business travel management is a familiar one to millions of corporate travelers. But it's the wrong face. For decades, the business travel management executive has worn the guise of the corporate watchdog. The perceived effectiveness of the travel policy too often has been gauged by the length of the fangs intended to inspire "compliance." The industry has reached a point where the very nature of compliance coincides with "submission." Read More »
Posted by: Greeley Koch | More by Greeley Koch
Posted February 27, 2013

Jugaad For Commercial Travel RFPs

One of the more interesting sessions at the Association of Corporate Travel Executives' global conference last year was about "Jugaad," a process-oriented efficiency producer originating in small villages in India and now a worldwide application. The concept is less without more, emphasizing simplicity over complexity and producing faster bottom line results. Read More »
Posted by: John Caldwell | More by John Caldwell
Posted January 28, 2013

Deloitte Survey On Loyalty Hard To Believe

Some surveys are downright hard to believe. Deloitte recently conducted a survey asking people if they were loyal to a specific airline or hotel. The results are so surprising to me they are not belie... Read More »
Posted by: Robert Polk | More by Robert Polk
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