Posted January 28, 2013

Deloitte Survey On Loyalty Hard To Believe

Some surveys are downright hard to believe. Deloitte recently conducted a survey asking people if they were loyal to a specific airline or hotel. The results are so surprising to me they are not belie... Read More »
Posted by: Robert Polk | More by Robert Polk
Posted January 27, 2013

COMMENT on COMMENT: AA ‘Direct Connect’ Is A Walking Corpse

Jay, I found your recent commentary on AA’s Direct Connect initiative quite interesting. Frankly, I was hoping that it would have taken much longer before anyone found out that of the various Fa... Read More »
Posted by: Jim Davidson | More by Jim Davidson
Posted January 22, 2013

COMMENT: AA 'Direct Connect' Is A Walking Corpse

Tech pundits like to label as "dead" things that merely are as good as dead, like American Airlines' Direct Connect initiative.  Not to be confused with the generic industry terms "direct connect... Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted January 18, 2013


Jeff Klee, CEO of Amtrav, a Los Angeles-based TMC that also operates, weighs in American Airlines' new fare bundles. Read More »
Posted January 17, 2013

COMMENT: What's With The Hating On The Car Rental Biz?

Ah, the tech world, where if it's not disruptive, it sucks. If it's an oligopoly, it's the root of all evil. Read More »
Posted by: Jay Campbell | More by Jay Campbell
Posted December 19, 2012

COMMENT: Travel Managers Must Ensure Data Aggregation Strengthens Control Over Service Providers

Spendvision is developing a branded and integrated booking and expense tool with HRG, which back in March bought the 42 percent of Spendvision it did not already own. That was around the same time I opined that a battle to fulfil the role of corporate clients' chief aggregator of booked and paid data was afoot, with such booking/expense service providers as Concur and KDS best positioned to win it. An interview last week with Spendvision CEO Shane Bruhns helped reaffirm at least part of my position. Read More »
Posted by: Amon Cohen | More by Amon Cohen
Posted December 13, 2012

The End Game In Corporate Travel Management

Is it possible to predict with any confidence what managed travel will look like in ten years? I think so. Here's what I see: Read More »
Posted December 5, 2012

Opine Booking

No new developments really, but it's interesting to read these opposing takes, posted days apart by Concur and GetThere, on new corporate travel approaches.
Posted by: Jay Campbell | More by Jay Campbell
Posted November 20, 2012

NYCBTA To Support Hurricane Sandy Relief

Hurricane Sandy has had material effects on the region and our industry that no one anticipated. The sheer devastation caused and the aftermath that this region lives with and continues to endure is i... Read More »
Posted November 16, 2012

Address Hotel Ancillary Fees in Negotiations

OK we all know that ancillary fees have generated $22.6 billion in revenue globally for the airlines. But I know that many have wondered about how the hotel industry has fared with ancillary fees. &nb... Read More »
Posted by: Kevin Iwamoto | More by Kevin Iwamoto
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