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Heeding Service Discontent, TMCs Staff Up, Add Self-Service, Adjust Service Levels

As travel management companies dig out of the unanticipated crush of traveler calls, long hold times and client discontent, several have scrambled to hire staff, layer in automation, steer users to self-service options and adjust client service-level agreements on a return path to stability.
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Hotel Occupancy, Average Rate Projected To Climb For Years

STR Projects Rates Occupancy
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American Goes Off On Sabre At DOT Hearing

A U.S. Department of Transportation-chartered advisory committee on aviation consumer protections this week got an earful from American Airlines as it blasted Sabre as the primary inhibitor of fare and fee transparency.
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First Analyst To Cover Amex GBT Stock Issues 'Buy' Rating

Investment research firm Redburn this week became the first equity analyst to initiate coverage on American Express Global Business Travel, following the mega travel management company's debut on the New York Stock Exchange late last month.
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IATA: April International Air Demand Up Year Over Year, Down From 2019

IATA April International Air Demand
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Elevated Airfares, Hotel Rates Strain Corporate Travel Budgets

Corporate travel budgets set for 2022 are coming up short as travel demand rises from early-year lows and as costs soar.
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Longtime Spats Mark Europe's Multimodal Travel Distribution Ambitions

Some longstanding debates in travel distribution cropped up during a European Parliament committee hearing on Wednesday that addressed the challenges Europe faces in crafting regulations on "seamless multimodal travel."
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Buyers See Internal Strides On Diversity, Equity And Inclusion

Buyers See Internal Strides On DEI
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Buyer Frustration Mounts As TMCs Struggle With Staffing To Demand

Buyer members of the U.K.-based Institute of Travel Management on Wednesday implored travel management companies to be more "transparent" about staffing shortages and better communicate with travel managers.
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Hawaiian Airlines' GDS Content Adjustments Pose 'Technical Difficulties' In Amadeus

Hawaiian Airlines this week in a memo to agencies noted that "technical difficulties" have affected its ability to sell itineraries that include intra-Hawaiian flight segments in the Amadeus global distribution system.
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