Travel agency consortium Hickory Global Partners has launched a contact center business for members and non-members amid offline agent scarcity and rising labor costs, according to the company.
With a verdict in their federal antitrust litigation in hand, American Airlines and Sabre nevertheless continue to argue in court over how much, if anything, Sabre owes the airline for court costs and attorney's fees. As with every turn in their long-running legal dispute, the two are far apart: American seeks millions; Sabre argues the airline is owed nothing.
ARC CEO Lauri Reishus discusses agency segmentation, ARC-accredited Corporate Travel Department stagnation and the company's role in omnichannel settlement and data services, including services related to New Distribution Capability-based settlement.
For the past 15 years of my professional life, I've chased the lowest price, writes EAB vice president of business solutions Steven Mandelbaum. But being locked away for more than a year gave me time for deep reflection. Do I have this all wrong? Was I just a scrooge chasing a false god? I came out of my time with three epiphanies.
Air France-KLM on Dec. 9 shut down the booking facility on its AgentConnect travel agent portal, citing "a few cases of fraudulent issuances using different methods, including a phishing email" and "various other methods of access codes theft."
American Express Global Business Travel chief revenue officer Michael Qualantone will retire from the travel management company. Prior to the disclosure of his departure, Qualantone landed on stage at The Beat Live last week in New York City. Always blunt. Never boring. He piloted an airline-by-airline trip around the world of distribution from a candid perspective.
BCD Travel president and CEO John Snyder addressed American Airlines' distribution moves, the pace of corporate travel's demand recovery, plans for the small- and midmarket segment and travel management company pricing models at The Beat Live.