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Hickory Gets Into Contact Center Business As Agent Staffing Shortages Abound

Travel agency consortium Hickory Global Partners has launched a contact center business for members and non-members amid offline agent scarcity and rising labor costs, according to the company.
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Staggering Failure Or Significant Win? AA, Sabre Duel On Verdict Views, Legal Fees

With a verdict in their federal antitrust litigation in hand, American Airlines and Sabre nevertheless continue to argue in court over how much, if anything, Sabre owes the airline for court costs and attorney's fees. As with every turn in their long-running legal dispute, the two are far apart: American seeks millions; Sabre argues the airline is owed nothing.
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Lauri Reishus

INTERVIEW: ARC CEO Lauri Reishus

ARC CEO Lauri Reishus discusses agency segmentation, ARC-accredited Corporate Travel Department stagnation and the company's role in omnichannel settlement and data services, including services related to New Distribution Capability-based settlement.
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Meeting Planners Assess Covid Protocols For 2023

Meeting Planners Assess Covid Protocols For 2023
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GUEST: Confessions Of A Reformed Travel Manager

For the past 15 years of my professional life, I've chased the lowest price, writes EAB vice president of business solutions Steven Mandelbaum. But being locked away for more than a year gave me time for deep reflection. Do I have this all wrong? Was I just a scrooge chasing a false god? I came out of my time with three epiphanies.
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Air France-KLM Booking Portal Suspension Highlights Agency Vulnerability To Fraudsters

Air France-KLM on Dec. 9 shut down the booking facility on its AgentConnect travel agent portal, citing "a few cases of fraudulent issuances using different methods, including a phishing email" and "various other methods of access codes theft."
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CBRE: U.S. Hotel F&B Revenue Trails Pre-Covid Levels

Hotel F B Revenue Trails
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Qualantone, To Depart Amex GBT, Toured The World Of Airline Distribution At The Beat Live

American Express Global Business Travel chief revenue officer Michael Qualantone will retire from the travel management company. Prior to the disclosure of his departure, Qualantone landed on stage at The Beat Live last week in New York City. Always blunt. Never boring. He piloted an airline-by-airline trip around the world of distribution from a candid perspective.
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INTERVIEW: BCD Travel CEO John Snyder

INTERVIEW: BCD Travel CEO John Snyder

BCD Travel president and CEO John Snyder addressed American Airlines' distribution moves, the pace of corporate travel's demand recovery, plans for the small- and midmarket segment and travel management company pricing models at The Beat Live.
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October International Air Traffic Down From 2019, Up Year Over Year

October International Air Traffic Down From 2019
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