Frequently Asked Questions

For any payment, login, and/or administrative questions, please email us at [email protected]

How do The Beat subscriptions work?

The Beat offers licensing options that differ based on how many users your organization wants to sign up. Each license includes an account administrator within your organization who manages the users and payments. Each user within the organization has a unique username and password.

How do I sign up for a free trial?

Click Here to sign up for a 2 week free trial. We do not ask for credit card information for free trials.

How do I upgrade from a free trial to a paid subscription?

During your free trial, an upgrade option will appear each time you log in. Click on that window to set up a paid subscription.

Why doesn't my Gmail, Yahoo, AOL or Hotmail account work when I try to sign up?

The Beat only accepts company email addresses. If you'd like to sign up with a consumer account, email [email protected].

What do I do if I didn't receive my account activation link or it's not working?

Contact [email protected].

Why am I not receiving any newsletters?

Add to your whitelist or safe sender list. You might have to send this information to your IT team to whitelist the domain from the company level. Also check your spam/junk folder. If you continue to have issues, contact [email protected].

How do I know if my company has a license?

Click here and enter your email address. If your organization has an unlimited-user license, a message to that effect will appear. Or, if your organization has not reached the ceiling for the number of users under its license, you can enroll from there. If you have any issues, please contact [email protected].

How do I add or remove users from my company subscription?

Only account administrators can add or remove users from an organization's license. If you are an account administrator, log in, click on the person icon on the top right and click the My Account option. Then click on the Your Organization tab. Scroll down to the Licensed Users List, where you can click on Create New Users or Delete. If you don't see the Your Organization tab, contact [email protected].

How can I pay by credit card?

Only account administrators can pay or update credit card information on The Beat website. Log in, click on the person icon on the top right and select the My Account option. Then click on the Plan & Payment Information tab. Scroll down to Manage Payment Method to add or update credit card information. After adding a card, scroll down to the Payments section and click on Make a Payment. If you need additional assistance paying by credit card or would like to use an alternate payment method, email The Beat Support at [email protected].

What happens if I just need to add another user and the user licenses are taken?

Contact The Beat Support at [email protected].

How can I reassign the account administrator responsibility for my organization's license?

Contact The Beat support at [email protected].