INTERVIEW: Amex on TravelBahn

The TravelBahn Distribution Solution from American Express has been shrouded in mystery since birth. "We can't give you the details on the economic model--you just have to know that it's helping AA and Amex lower the costs," said executive Pam Arway back in late 2002 when Amex announced the participation of American Airlines. It later became apparent that TravelBahn DS represented neither special direct connection technology nor a bypass of the global distribution system; instead, it was a new e