INTERVIEW: Bill Spilman of EDS Air Services

EDS provides the information technology backbone for Continental Airlines and US Airways, and less directly supports such other carriers as American Airlines. The company is two years into a seven-year plan to modernize its airline information technology applications--and that includes the processes around the technology as well as the technology itself. While details from a briefing conducted today with The Beat's Jay Campbell will make their way into future coverage, the following excerpt from