INTERVIEW: CWT EVP Mike Koetting

When new airline-global distribution system agreements altered industry economics last summer, Carlson Wagonlit Travel announced a new $2 fee to cover the added cost of content access. But CWT made an exception for users of its Symphonie platform, which is capable of booking domestic trips on most big U.S. carriers using the Navitaire booking pipes marketed by G2 SwitchWorks instead of a GDS. That decision breathed new life into technology platforms that, by most accounts, were visionary but lac