INTERVIEW: Travel Agency Exec Jorge Diaz

If Ft. Lauderdale-based Costamar Travel launches the American Airlines Direct Connect this summer, as Costamar COO Jorge Diaz expects, the leisure agency will have a powerful new tool for selling ancillaries and tapping into new revenues, or so he hopes. The firm also will have deployed a modified agent workflow and spent tens of thousands of development dollars to accommodate bookings, all without a clear commitment for financial assistance from the airline to offset GDS incentives. Such is Dia