Lufthansa Group's withdrawal of its lowest Light economy and Business Saver business class fares from global distribution systems is the latest push in its mission to transform airline distribution. For an update on the group's plans, The Beat met Lufthansa Group SVP sales hub airlines and chief commercial officer of the Frankfurt hub Heike Birlenbach, Lufthansa's key distribution strategist from a commercial viewpoint, at the Global Business Travel Association Europe conference in Berlin.
Corporate travel industry veteran Andy McGraw joined Milwaukee-based Adelman Travel as CEO in May 2017. Since then, the travel management company has positioned itself as a mobile-first "platform as a service" operator, underpinned by its mobile app, Adelman Virtual Assistant, or AVA, and an upgrade to its workforce management and agent-facing technology. He spoke with The Beat editor-in-chief Jay Boehmer.
At The Beat Live last week, BCD Travel president and CEO John Snyder took the stage to field questions from The Beat editor-in-chief Jay Boehmer and attendees during The Hot Seat session.
Certares founder and American Express Global Business Travel chairman Greg O'Hara sat down with The Beat editor-in-chief Jay Boehmer at The Beat Live to talk about Amex GBT's HRG acquisition and Certares' investment approach and to share other observations on the business.
A one-time GDS exec with Amadeus, Farelogix CEO Jim Davidson has been an occasional GDS provocateur, gadfly and agitator, especially when his business was premised on GDS-bypass. Now, he's working more and more with the GDSs and is bullish on the airline distribution complex putting old-fashioned protocols behind it and moving into a more modern era. He recently spoke with The Beat.
Corporate travel industry vet Rock Blanco this month joined World Travel Inc. as chief innovation officer. He caught up to discuss his new role.
This month, New Zealand-based corporate T&E tech company Serko announced its first-ever annual profit, for its fiscal year ending in March, and achieved Level 3 status as a seller in the International Air Transport Association's New Distribution Capability program. CEO Darrin Grafton caught up with The Beat editor-in-chief Jay Boehmer.
Egencia president Rob Greyber recently caught up with The Beat editor-in-chief Jay Boehmer to talk about Egencia's growth trajectory and technology investments.
Delta Air Lines stressed that it wants to ensure consistency, transparency and choice across all distribution touch points. VP of global distribution and digital strategy Rhonda Crawford and managing director of global distribution strategy Jeff Lobl caught up with The Beat.
Hotel central reservations systems, or global reservations systems, are having a moment. Major hotel companies are doing away with their legacy infrastructure and adopting cloud-based systems in order to improve capabilities around data, machine learning and distribution. But while the impending CRS launches are typically being developed by third parties, Choice Hotels has gone a different route and fully deployed its own system built in-house, ChoiceEdge. The Beat contributor Julie Sickel spoke this week with Choice president and CEO Pat Pacious.