Delta Air Lines stressed that it wants to ensure consistency, transparency and choice across all distribution touch points. VP of global distribution and digital strategy Rhonda Crawford and managing director of global distribution strategy Jeff Lobl caught up with The Beat.
Hotel central reservations systems, or global reservations systems, are having a moment. Major hotel companies are doing away with their legacy infrastructure and adopting cloud-based systems in order to improve capabilities around data, machine learning and distribution. But while the impending CRS launches are typically being developed by third parties, Choice Hotels has gone a different route and fully deployed its own system built in-house, ChoiceEdge. The Beat contributor Julie Sickel spoke this week with Choice president and CEO Pat Pacious.
Nearly two years ago, multibrand travel agency operator Travel Leaders Group appointed Gabe Rizzi to lead the Travel Leaders Corporate division. Since then, he has welcomed several acquisitions into the fold. He recently spoke with The Beat editor-in-chief Jay Boehmer about acquisitions, multinational positioning, mobile strategy and Travel Leaders Corporate's approach to client technology.
British Airways introduced a global distribution system surcharge on Nov. 1 but at the last minute signed "private channel" deals waiving the surcharge for travel agencies that committed to eventually take BA content through New Distribution Capability-standard connections. The Beat’s Amon Cohen talked to BA chief commercial officer Adam Daniels and head of distribution Ian Luck about the thinking behind private channel and how BA and the rest of the travel industry are evolving to a new distribution model.
Air France-KLM in January 2018 will launch a New Distribution Capability-based application programming interface. An agency reservations portal and introduction of an 11 euro (US$13) global distribution system surcharge are scheduled to follow in April. The Beat's Amon Cohen spoke with VP of distribution Emmanuelle Gailland to learn more about the group's views on indirect distribution.
Carlson Wagonlit Travel this year brought Eric Tyree onboard as chief data scientist, a role he'd previously had at U.K.-based professional services company Capita. During an Association of Corporate Travel Executives conference in London this month, The Beat's Michael B. Baker spoke with Tyree about his role and how the mega travel management company plans to transform services for travelers and travel managers by reshaping its approach to data.
British Airways and Iberia are asserting more control over which agencies can secure, via global distribution systems, full fare content and waivers of their booking surcharge, which will take effect next month. American Express Global Business Travel is among the travel management companies that have entered into a new arrangement with the International Airlines Group airlines to waive the surcharge, assure sustained access to fares and inventory and, via the GDS channel, set the course for upgraded connectivity. Amex GBT EVP of global supplier relations Mike Qualantone caught up with The Beat editor-in-chief Jay Boehmer to discuss IAG's distribution model.
The Beat caught up with FCM Travel Solutions president for the Americas Billy McDonough to discuss FCM's growth ambitions, acquisitions and technology. An edited transcript follows.
Travel and Transport chief information officer Mike Kubasik spoke with The Beat editor-in-chief Jay Boehmer about mobile strategy, its mobile patent and API connectivity with travel suppliers through the Dash Mobile app. An edited transcript follows.
Last year, BCD Travel commenced a plan to grow earnings by 35 percent over three years. As CEO John Snyder sees it, such growth is essential to reinvesting in the business. Achieving growth targets requires strong sales, high client retention and most likely more acquisitions. Snyder discussed the company's strategic direction, corporate travel distribution, mobile technology and BCD's growing role in hotel sales.