Former employees of World Travel, Inc., this week submitted terms of an agreed-upon class-action settlement with one of the agency's former owners and the trustee overseeing its employee stock ownership plan.
American Airlines is seeing diminished demand and underperformance from large corporate accounts that hold contracts with the carrier. The airline during a quarterly financial results call Thursday counted the ways in which it is building a business plan that is less reliant on the segment.
The U.S. Department of Transportation on Monday closed the comment period on its proposed airline fee disclosure regulation. Areas for which DOT sought input included whether corporate travel agencies should be covered in the sweep of airline fee disclosure and display requirements. Trade groups representing travel buyers, travel management companies, travel agencies and distributors this week urged corporate exemptions.
Finnair in May will remove intra-Finland domestic content from EDIFACT-connected channels, the airline announced this week, as it continues to phase out the legacy protocol on which global distribution traditionally operated.
As the U.S. Department of Transportation advances new rules on airline ancillary fee disclosures, travel agency and distribution groups this month and last aired concerns over data access, display directives and proposed compliance deadlines.
Travel agency consortium Hickory Global Partners has launched a contact center business for members and non-members amid offline agent scarcity and rising labor costs, according to the company.
With a verdict in their federal antitrust litigation in hand, American Airlines and Sabre nevertheless continue to argue in court over how much, if anything, Sabre owes the airline for court costs and attorney's fees. As with every turn in their long-running legal dispute, the two are far apart: American seeks millions; Sabre argues the airline is owed nothing.
Air France-KLM on Dec. 9 shut down the booking facility on its AgentConnect travel agent portal, citing "a few cases of fraudulent issuances using different methods, including a phishing email" and "various other methods of access codes theft."
American Express Global Business Travel chief revenue officer Michael Qualantone will retire from the travel management company. Prior to the disclosure of his departure, Qualantone landed on stage at The Beat Live last week in New York City. Always blunt. Never boring. He piloted an airline-by-airline trip around the world of distribution from a candid perspective.
Readers of The Beat chose Delta Air Lines as the Most Admired Airline and also Supplier of the Year in its annual Readers' Choice awards. The airline has landed those two honors for 11 consecutive years.