Airlines Eye Savings From Cleaner PNRs

Airlines increasingly are focusing on booking and ticketing violations by travel agencies as part of an effort to further reduce distribution costs. In May, United Airlines enacted a new policy to charge travel agents $3.50 per segment for "non-compliant practices" and Delta Air Lines in June contracted with Airlogica, a firm that is helping a growing number of carriers validate "proper" use of passenger name records, cut costs and improve revenue integrity.