Carriers Investigate Agency Practice Of Buying ARC Numbers To Boost Volume

American Airlines told travel management companies it is working with the Airlines Reporting Corp. to "more explicitly define ownership and control rules" for travel agencies after receiving "isolated" reports about agencies that have bought "ARC location numbers without a concurrent change in the ownership or operational control of the agency." This means "these agencies are incorrectly marketing and sharing the benefits of American Airlines' incentive program with these purchased ARC numbers,"