GBTA Foundation Study Shows Room For TMCs, Booking Tools To Improve

Travel managers "give fairly good marks" to travel management companies, but there is room for TMCs to improve their offerings, especially in data analysis, cost savings support and traveler experience, GBTA Foundation vice president of research Joseph Bates said today as he presented findings of a new study. Based in part on separate surveys of more than 300 U.S.-based business travelers and more than 200 U.S.-based travel managers, the GBTA Foundation study also shows business travelers are less satisfied with corporate booking tools than with other booking methods.