ITM Poll: Biz Travel Tech 'Oversold' But 'Effective'

Nearly two-thirds of 85 U.K. travel buyer members of the Institute of Travel and Meetings polled last month said the capabilities of business travel and meetings technology are sometimes "overstated by suppliers in the sales process." The most commonly used type of technology among those polled was online self-booking, at 70 percent. More than 60 percent of respondents said access to content from outside global distribution systems, improved air/rail rate comparisons and better policy integratio