Save

Net Promoter Score Obsession Takes Deep Root In TMC Sector

TripActions is hardly the first travel management company to gauge customer engagement, satisfaction and loyalty by NPS. Yet, the new-entrant TMC is taking Net Promoter Score to new heights by sharing program-specific scores and other traveler-centric metrics with individual clients, based on feedback from the clients' own travelers, and by posting average scores for all to see.

The article you have accessed is premium content and available only to our paid subscribers.