Amadeus head of corporate product and innovation Jay Richmond isn't a fan of "open booking" for corporate travelers. To him, it is "almost a surrender to say, 'I can't give them what they need, so I'll just try to cobble something together on the back end to sort it out.' " That has been one approach to plug the leak of those who stray from corporate-sanctioned booking methods. But giving travelers shopping tools they want to use? That's the larger challenge.
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