Air Canada CEO Calin Rovinescu has described the carrier's looming transition from a two-and-a-half-decade-old passenger services and reservations system to the Amadeus Altea suite as a “heart and lung transplant," according to a memo to agencies this summer. Next week, the carrier goes under the knife for a major operation.
TAP Air Portugal became the latest European airline to revise its approach to travel agency distribution.
Amadeus during its third-quarter earnings call Thursday recapped recent progress on enabling distribution that aligns with the New Distribution Capability.
International Airlines Group partners British Airways and Iberia announced Thursday that they plan to remove their lowest short-haul fares from conventional indirect distribution channels such as global distribution systems and make them available to travel agencies only through New Distribution Capability connections.
Duffel has been in stealth mode for two years, but bubbled to the surface last week to announce $30 million in Series B funding.
In current release notes for Concur Travel users, SAP Concur warned clients Lufthansa "may delete passive segments that are written to Sabre."
Industrywide third-quarter global distribution system bookings fell year over year, and worldwide air bookings handled by global travel management companies remained flat, Sabre reported Thursday.
Travel agents could have tickets canceled or see their passengers refused check-in if they don't respond to airline warnings about potential breaches of revised minimum connecting times on indirect flights. The advice follows the Oct. 27 introduction of new International Air Transport Association standards for minimum connecting times.
"Do you know what is the most frequent question today in a travel agency call center?" Amadeus director of industry and expertise Herve Prezet asked at this month's ATPCO Elevate conference. "The question is, 'Can I change my ticket?'"
New Zealand-based corporate booking and expense tech provider Serko announced plans to raise as much as 45 million New Zealand dollars, equal to US$29 million, in new capital "to accelerate the global rollout of Serko Zeno and expand marketplace content," the public company disclosed with the NZX, New Zealand's stock exchange.