Corporate travel industry veteran Andy McGraw joined Milwaukee-based Adelman Travel as CEO in May 2017. Since then, the travel management company has positioned itself as a mobile-first "platform as a service" operator, underpinned by its mobile app, Adelman Virtual Assistant, or AVA, and an upgrade to its workforce management and agent-facing technology. He spoke with The Beat editor-in-chief Jay Boehmer.
Before American Express acquired chatbot builder Mezi, three travel management companies—Adelman Travel, Casto Travel and WTMC—had partnered with the tech startup for their own message-based offerings. Five months after the payment company acquired it, Mezi has wound down work with TMCs.
Milwaukee-based travel management company Adelman plans to launch an out-of-the box offering for small businesses to transition from unmanaged to managed travel.
Another week, another couple of entrants chasing the unmanaged-to-lightly managed business travel segment.
In a memo to Concur's preferred travel management company partners last week, EVP of supplier and TMC services Mike Koetting called small businesses the industry's "white whale." With its new Concur Hipmunk product for unmanaged travel, Concur has sharpened its harpoon and joined plenty of would-be Captain Ahabs.
Travel Leaders Group and Altour agreed to a merger and will "unite under common ownership to form a single, powerhouse travel agency organization with nearly $24 billion in annual sales," the companies announced. The financial terms of the deal were not disclosed, and the transaction is subject to customary regulatory approval.
Travel startup 30SecondsToFly is shifting its focus from directly serving small and midsize business accounts to developing AI-powered chat-based booking systems for travel management companies.
In a "typical" year, Radius Travel adds between four and six members to its multinational network of travel management companies and sees three to five agencies depart, said Radius Travel CEO Shannon Hyland. This, it would seem, is not a typical year.
American Express announced Tuesday that it has acquired Mezi, a mobile travel concierge and chat-assisted booking application that won a few travel management company clients last year.
With new funding, a few recent hires and a name change, Lumo, formerly Flightsayer, is drumming up interest among travel management companies for its data service that predicts flight delays before they occur.