Industry consensus holds that American Express Global Business Travel, BCD Travel and Carlson Wagonlit Travel are the "mega" travel management companies, and it's widely agreed they are the three largest in the world. In the next tier down, Expedia's Egencia and Flight Centre Travel Group's corporate travel brands separately have staked the claim as the fourth.
Australia-based travel management company Corporate Travel Management and Flight Centre Travel Group's corporate-focused brands this week reported solid growth in corporate travel transactions across their multinational operations and laid out further growth ambitions for the U.S. corporate market.
If it wasn't already clear that Sam was a fundamental piece of Flight Centre's corporate traveler-facing technology offering, take note that the Australian travel agency conglomerate last month paid 4.2 million Australian dollars ($3 million U.S.) to take full ownership of the developer behind Sam, its mobile in-trip management system.
Sabre expects to wrap up chatbot pilots with Casto Travel and Travel Solutions International USA at the end of the summer. It then will determine whether to make the capability available for other travel management companies.
Before American Express acquired chatbot builder Mezi, three travel management companies—Adelman Travel, Casto Travel and WTMC—had partnered with the tech startup for their own message-based offerings. Five months after the payment company acquired it, Mezi has wound down work with TMCs.
Casto Travel CEO Marc Casto is over the transaction-based model that has dominated travel management company pricing for so long. Like a few other advocates for a shift, including AmTrav Corporate Travel and Executive Travel, he is attracted to a per-traveler, per-month "membership" model.