As TripActions readies a new airline shopping interface for its booking system that includes a new ATPCO-led and Delta-approved star rating concept for airline products, it is seemingly back in the airline's good graces and this week will be back in the business of selling Delta.
Each new year brings a new outlook, and by measures both anecdotal and numerical, corporate travel demand is off to a strong start in 2019. This is on top of what has proven to be a healthy 2018 for corporate travel demand.
Delta in the next month plans to become Level 3 certified under the International Air Transport Association's New Distribution Capability program, joining some of the largest airlines in the world in reaching the milestone, including competitors American Airlines and United Airlines.
Readers of The Beat chose Delta Air Lines as the Most Admired Airline, as well as Supplier of the Year, two honors the carrier has been awarded for seven consecutive years. For the second year in a row, BCD Travel was named Most Admired Travel Management Company. The Beat presented its annual Readers' Choice awards here at the 11th annual The Beat Live.
Several agency sources said Delta this week cut front-end U.S. point-of-sale incentives on international tickets for multiple agencies.
In total, the U.S. federal government is the largest buyer of travel in the world. And so, when a portion of the government goes unfunded and hundreds of thousands of civilian employees are furloughed or working without pay, a negative impact on suppliers and intermediaries that serve federal travel programs is expected.
United Airlines during its quarterly earnings call last week reported double-digit-percentage growth in corporate revenue on a year-over-year basis. With revenue come selling and distribution costs, and Wolfe Research analyst Hunter Keay seized on one of them: the "alarming" growth in commissions paid to travel management companies.
This month, American Airlines posted a new exchange procedure for travel agencies whose clients have Basic Economy buyer's remorse.
Well-known industry veteran and The Beat Live's long-serving master of ceremonies Dave Hilfman is bound to retire at the end of the year from his post as United Airlines SVP of worldwide sales.