Industry consensus holds that American Express Global Business Travel, BCD Travel and Carlson Wagonlit Travel are the "mega" travel management companies, and it's widely agreed they are the three largest in the world. In the next tier down, Expedia's Egencia and Flight Centre Travel Group's corporate travel brands separately have staked the claim as the fourth.
Expedia Group-owned travel management company Egencia is finalizing a direct-to-hotel communications system that enables client travelers to chat with hotel property representatives through the Egencia mobile app. Tapping in to established technologies and supplier relationships of its parent company, Egencia plans soon to give managed travelers a unique conduit to pose questions, make special requests, heap praise or lodge complaints related to their hotel stays.
In a redacted complaint filed Monday and released for public viewing on Tuesday, Expedia sued United Airlines, alleging the airline plans to breach the terms of their contract "in a brazen attempt to force Expedia to renegotiate the agreement's economic terms, with which United is unsatisfied."
A group of 15 travel management companies, including American Express Global Business Travel, BCD Travel, Carlson Wagonlit Travel and Egencia, signed an open letter in response to travel buyers who had urged the industry "to do more" to advance the New Distribution Capability standard and account for buyer needs.
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BCD Travel today is opening a marketplace of authorized third-party technology and service providers that will help corporate clients discover and more quickly implement solutions into their programs, the travel management company announced Tuesday.
In response to a lawsuit Expedia filed this month, defendant United Airlines confirmed that its ticketing agreement with the online travel giant expires Sept. 30 and that the airline "intends to walk away from Expedia" at that time.
Knowing well that the next generation of travel agents won't look like the current one, Expedia-owned travel management company Egencia has adopted a program to attract and train a younger demographic of frontline counselors.