In a redacted complaint filed Monday and released for public viewing on Tuesday, Expedia sued United Airlines, alleging the airline plans to breach the terms of their contract "in a brazen attempt to force Expedia to renegotiate the agreement's economic terms, with which United is unsatisfied."
Expedia Group-owned travel management company Egencia is finalizing a direct-to-hotel communications system that enables client travelers to chat with hotel property representatives through the Egencia mobile app. Tapping in to established technologies and supplier relationships of its parent company, Egencia plans soon to give managed travelers a unique conduit to pose questions, make special requests, heap praise or lodge complaints related to their hotel stays.
Ryanair has long maintained an aggressively direct-first distribution philosophy. It calls Ryanair.com the most heavily trafficked airline website in the world, as well as its preferred platform to keep distribution costs down, nurture direct relationships with customers and, not least, sell them an array of ancillary products for which the low-cost carrier is famous.
New Zealand-based corporate T&E technology provider Serko landed Carlson Wagonlit Travel as its first reseller of the Zeno travel booking and tech system in the U.S., the companies announced this month.
Australian flag carrier Qantas introduced a new commercial structure for travel agencies to promote adoption of New Distribution Capability-compatible connections, either through a global distribution system or another approved tech provider. Its pitch to agencies includes the threat of a $12.50 per-segment surcharge on GDS bookings and diminished content access but also a private channel-type framework as a path for agencies to avoid both.
Several sources discussing the pending acquisition of HRG by American Express Global Business Travel anticipate the deal to close as designed. Yet, the door is open for another player with sufficient capital and a strategic rationale to make a competing offer.
Knowing well that the next generation of travel agents won't look like the current one, Expedia-owned travel management company Egencia has adopted a program to attract and train a younger demographic of frontline counselors.
The U.S. Department of Justice will not challenge Expedia's acquisition of Orbitz, clearing the final hurdle for the $1.3 billion transaction.
Egencia's first-quarter gross bookings rose 21 percent year over year to $1.66 billion, parent company Expedia reported Thursday, an increase due in large part to the inclusion of Orbitz for Business results in Egencia's financial statements. Expedia acquired Orbitz Worldwide last year.