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Expedia Sues United Over Plan To Cut Access To Content, Egencia Spared From Dispute

In a redacted complaint filed Monday and released for public viewing on Tuesday, Expedia sued United Airlines, alleging the airline plans to breach the terms of their contract "in a brazen attempt to force Expedia to renegotiate the agreement's economic terms, with which United is unsatisfied."

Egencia Readies Direct-To-Hotel Chat System For Corporate Travelers

Expedia Group-owned travel management company Egencia is finalizing a direct-to-hotel communications system that enables client travelers to chat with hotel property representatives through the Egencia mobile app. Tapping in to established technologies and supplier relationships of its parent company, Egencia plans soon to give managed travelers a unique conduit to pose questions, make special requests, heap praise or lodge complaints related to their hotel stays.

Ryanair Leaves Amadeus And Sues Expedia, Asserting Direct-First Approach

Ryanair has long maintained an aggressively direct-first distribution philosophy. It calls Ryanair.com the most heavily trafficked airline website in the world, as well as its preferred platform to keep distribution costs down, nurture direct relationships with customers and, not least, sell them an array of ancillary products for which the low-cost carrier is famous.
INTERVIEW: Expedia Inc. CEO Dara Khosrowshahi

INTERVIEW: Expedia Inc. CEO Dara Khosrowshahi

In a keynote address on innovation at The Beat Live last week, Expedia CEO Dara Khosrowshahi discussed how the pace of innovation is accelerating, how experimentation and collaboration nurture innovation and how "perfect is the enemy of innovation." Along with that, he shared a philosophy on the virtue of making "small bets" in various areas versus making "big bets" in one or two. Following his address, Khosrowshahi took the stage to field questions on innovation, the corporate travel market and Expedia's bets—big and small—in travel.

Serko Lands CWT As Zeno's First U.S. Reseller, More TMCs On The Way

New Zealand-based corporate T&E technology provider Serko landed Carlson Wagonlit Travel as its first reseller of the Zeno travel booking and tech system in the U.S., the companies announced this month.

Qantas Introduces Booking Surcharge, And GDS-Approved Private Channel To Avoid It

Australian flag carrier Qantas introduced a new commercial structure for travel agencies to promote adoption of New Distribution Capability-compatible connections, either through a global distribution system or another approved tech provider. Its pitch to agencies includes the threat of a $12.50 per-segment surcharge on GDS bookings and diminished content access but also a private channel-type framework as a path for agencies to avoid both.

Will HRG See A Counterbid? It's Possible But Not Expected, Pundits Say

Several sources discussing the pending acquisition of HRG by American Express Global Business Travel anticipate the deal to close as designed. Yet, the door is open for another player with sufficient capital and a strategic rationale to make a competing offer.

Egencia Rethinks Agent Hiring And Training To Cultivate 'Tech-Savvy Millennials'

Knowing well that the next generation of travel agents won't look like the current one, Expedia-owned travel management company Egencia has adopted a program to attract and train a younger demographic of frontline counselors.

DOJ Clears Orbitz-Expedia Deal

The U.S. Department of Justice will not challenge Expedia's acquisition of Orbitz, clearing the final hurdle for the $1.3 billion transaction.

Orbitz For Business Boosts Egencia In First Quarter

Egencia's first-quarter gross bookings rose 21 percent year over year to $1.66 billion, parent company Expedia reported Thursday, an increase due in large part to the inclusion of Orbitz for Business results in Egencia's financial statements. Expedia acquired Orbitz Worldwide last year.