In a memo to Concur's preferred travel management company partners last week, EVP of supplier and TMC services Mike Koetting called small businesses the industry's "white whale." With its new Concur Hipmunk product for unmanaged travel, Concur has sharpened its harpoon and joined plenty of would-be Captain Ahabs.
It has been slow going for airlines to make good on commitments to enable Concur TripLink connections for bookings made on their direct websites, but a couple are gearing up to launch.
The TMCs of the Future. It's no secret the rise of consumer tools and increased traveler data has created challenges for TMCs and corporate travel managers: fragmented data, lack of visibility, compliance control and so on, but they have provided so much opportunity too.
Following some delays, United Airlines expects to start beta testing its direct integration of Concur's TripLink with select corporate clients by July. A Concur official said United would be the first airline to go live with supplier-direct TripLink integration, joining other suppliers like major hotel operators that are already in action.
"What's taking so long?" Concur executive vice president Mike Koetting asked rhetorically during a Global Business Travel Association conference session in Orlando late last month. He was referring to the industry's embrace of open booking and, indirectly, to his company's own TripLink offering.
"The word 'millennial' has been banned from my office," American Express Global Business Travel digital traveler vice president Evan Konwiser this week told a crowd at the Association of Corporate Travel Executives conference in New York. Like Konwiser, we all have our "millennials"—words or phrases that we deride, that don't accurately describe something, that get overused or misused, that have outlived their usefulness or that have become cliché.
Voted by The Beat's readers to deliver the keynote speech at The Beat Live in New Orleans, Concur executive vice president of supplier and TMC services Mike Koetting shared his vision of the future travel management company.
You, The Beat's readers, have spoken. After another very tight race, Concur's Mike Koetting will deliver the closing keynote presentation at The Beat Live on Oct. 8 in New Orleans.
Carlson Wagonlit Travel North America COO Mike Koetting will leave the company May 7 to become executive vice president of supplier management and advertising at Concur, the companies said. Reached by phone, Koetting was unable to comment on the announcements.