In response to a lawsuit Expedia filed this month, defendant United Airlines confirmed that its ticketing agreement with the online travel giant expires Sept. 30 and that the airline "intends to walk away from Expedia" at that time.
A European trade body that represents global distribution systems and online travel agencies filed a complaint Thursday with a European watchdog. It alleges that authorities failed to adequately investigate Lufthansa Group's 16 euro global distribution system surcharge and to enforce European Union regulations.
MisterFly, a French travel tech company best known for its namesake online travel agency, announced Tuesday that it has acquired mTrip, the Montreal-based mobile app builder that has gained a growing roster of travel management company clients.
As it prepares for divorce from the European Union, the U.K. no doubt has bigger priorities than to iron out its governing regulations for airline distribution and global distribution systems. Opting to maintain the status quo, the U.K. has chosen to adopt, upon its March 29 exit from the EU, the European Commission's decade-old computer reservations system code of conduct.
When Travelport signed Indian online travel agency MakeMyTrip as a customer last month, this was no ordinary client acquisition. MakeMyTrip, which serves more than 40 million active app users and Web customers, is the No. 1 OTA in a market hotter than a vindaloo curry for the global travel management and distribution industry.
Ryanair has long maintained an aggressively direct-first distribution philosophy. It calls Ryanair.com the most heavily trafficked airline website in the world, as well as its preferred platform to keep distribution costs down, nurture direct relationships with customers and, not least, sell them an array of ancillary products for which the low-cost carrier is famous.
To Expedia, as stated in court documents this week, United's plan to pull content is a "gambit to force a negotiation of new economic terms by threatening Expedia’s rights." This gambit took shape after Scott Kirby in 2016 joined United as president from American Airlines.
Since the February launch of its 'Stop Clicking Around' campaign, Hilton Worldwide has seen its mobile app downloads rise, loyalty program enrollment surge and direct bookings increase 10 percent year over year. It also has seen a "couple" of online travel agencies de-preference its hotels in search results and showcase only "very basic" Hilton listings, vice president of global OTA and wholesale Stephen Fitzgerald said this week during the New York University International Hospitality Industry Investment Conference in New York.
In recent years, all three major global distribution systems, not to mention many leading travel management companies, have concluded they cannot offer customers enough hotels without piping in content from Germany's HRS. The self-styled "global hotel solutions" group's database offers rates directly from 300,000 properties, of which 180,000 are independents.