The Beat's Jay Campbell spoke with TS24 CEO Tammy Krings
Citing pressure felt by travel management companies to deliver improved "traveler-centric" solutions, Amadeus no longer is working on the desktop component of Amadeus One. It fell victim to an evolving distribution chain, which devalued the system's promise to ease agent training in multi-GDS environments and provide access to content.
Amadeus One has had its ups and downs. A powerful concept that attracted plenty of interest, the "multi-GDS" agent platform has proven challenging to implement, with early adopters not quite where they wanted to be. Yet there are new boosters, and the original ones remain convinced of the product's promise.
Travel management companies are open to the idea that airlines will pay them to merchandize, but not if it requires them to start paying for distribution technology to enable it. At least, this was the message from a couple of TMC executives speaking at The Beat Live last month, and please do comment below if you disagree (or agree!).
Uncertainty is one certain thing about how travel management companies generate revenue. Commissions from suppliers grow and wane along with their financial prospects, and TMCs struggle to maintain pricing power on client fees. Meanwhile, visibility into TMC finances will become more important, acco
Four travel management company executives speaking on a panel last month at The Beat Live said that while they are struggling with social networking, mobile technology solutions are more palpable. Here's a sampling of what they had to say.
Travel management company executives are not enthused by Concur's exploration of enabling travelers to book negotiated rates on airline websites—apparently bypassing GDSs and TMCs while supposedly retaining policy enforcement and traveler tracking.
Industry veterans recall the turmoil caused by the airline commission cuts that began in 1995, including the proliferation of transaction fees paid by corporate clients to travel management companies. Nine in 10 TMCs these days charge transaction fees, according to American Society of Travel Agents research. Client fees also are seen by some TMCs as a lever to pull in the event of further reductions in supplier income--perhaps from the GDSs, as the recently announced Travelport plan indicates. S