Last week, a group of travel management companies in an open letter likened New Distribution Capability to a "half-built house." They want to deliver on the standard's promise of richer content for clients, they wrote, but they must enable their own new distribution capabilities to "fulfill customer requirements of comparability, policy control, cost management, reporting and duty of care."
Illinois-based travel management company Tower Travel is rolling out cloud-based technology from agency automation firm Tramada Systems to support multi-GDS profile management and travel accounting.
Australian flag carrier Qantas introduced a new commercial structure for travel agencies to promote adoption of New Distribution Capability-compatible connections, either through a global distribution system or another approved tech provider. Its pitch to agencies includes the threat of a $12.50 per-segment surcharge on GDS bookings and diminished content access but also a private channel-type framework as a path for agencies to avoid both.