Expedia Group-owned travel management company Egencia is finalizing a direct-to-hotel communications system that enables client travelers to chat with hotel property representatives through the Egencia mobile app. Tapping in to established technologies and supplier relationships of its parent company, Egencia plans soon to give managed travelers a unique conduit to pose questions, make special requests, heap praise or lodge complaints related to their hotel stays.
Industry consensus holds that American Express Global Business Travel, BCD Travel and Carlson Wagonlit Travel are the "mega" travel management companies, and it's widely agreed they are the three largest in the world. In the next tier down, Expedia's Egencia and Flight Centre Travel Group's corporate travel brands separately have staked the claim as the fourth.
American Express Global Business Travel today is announcing a commercial deal with Lola to fill a product gap in the mega travel management company's product portfolio for small and midsize companies that have less complexity than typical Amex GBT clients. Lola, meanwhile, gains a large ally to boost adoption of its technology for travelers and travel program administrators in the lightly managed corporate travel sector.
Carlson Wagonlit Travel has begun piloting access for its reservations consultants to Lufthansa Group’s lowest fares via the aggregator Travelfusion. But the mega travel management company is less than ecstatic about it.
To better manage the waiver onslaught, several travel management companies, including Fox World Travel and Gant Travel, have adopted FlightGlobal's Travel Waiver Services to push airline waiver information directly to frontline agents.
Former Travel and Transport president and CEO Bill Tech died April 1 at the age of 70. Travel and Transport submitted the following remembrance.
Even if plenty of managed travel professionals reject the concept, players that incentivize corporate travelers to beat trip budgets have gained investors, partners and some user acceptance. The latest to market is Tripkicks, which was founded this year with backing from Acquis Consulting to set trip budgets and offer monetary rewards to managed travelers who come in under budget.
Travel and Transport has acquired 100 percent ownership in travel agency network Radius Travel, of which it was a founding member, a longtime equity holder and an active participant, the company announced Monday. Financial terms were not disclosed.
Cornerstone Information Systems has acquired Topaz International, a corporate travel auditing and benchmarking firm that works directly with travel buyers.
Groupize has signed about 45 TMCs as resellers of its technology for venue sourcing, room block management, attendee management, registration, approvals and data and reporting on "simple" meetings. Among the dozens listed on the company's site are BCD Travel, Christopherson Business Travel, Travel and Transport and Travel Leaders Corporate.