Sabre expects to wrap up chatbot pilots with Casto Travel and Travel Solutions International USA at the end of the summer. It then will determine whether to make the capability available for other travel management companies.
As TripActions readies a new airline shopping interface for its booking system that includes a new ATPCO-led and Delta-approved star rating concept for airline products, it is seemingly back in the airline's good graces and this week will be back in the business of selling Delta.
Another week, another couple of entrants chasing the unmanaged-to-lightly managed business travel segment.
In the run-up to Travelport's agreement last month to go private with Siris Capital Group and Evergreen Coast Capital, 10 different "financial sponsors" and five "strategic parties" emerged as potential suitors for the global distribution system operator or its assets.
Expedia Group-owned travel management company Egencia is finalizing a direct-to-hotel communications system that enables client travelers to chat with hotel property representatives through the Egencia mobile app. Tapping in to established technologies and supplier relationships of its parent company, Egencia plans soon to give managed travelers a unique conduit to pose questions, make special requests, heap praise or lodge complaints related to their hotel stays.
Global distribution system segments processed by Travelport—including air, hotel, car and rail—fell 4 percent year over year during the third quarter amid "customer headwinds," the company reported Thursday.
The American Society of Travel Advisors SVP of industry affairs and education Mark Meader writes in on the ongoing challenges of virtual card processes in the hotel industry.
The number of travel management companies with homegrown online booking tools in the United States is relatively small, but Australia-based Corporate Travel Management plans to join their ranks this year with the launch of its Lightning system.
American Express Global Business Travel is making use of aggregation technology it acquired from KDS last year to bring in content that does not reside in global distribution systems, beginning with hotels.