Apple is United Airlines' "largest global account" and delivers $150 million in revenue to the airline each year. Facebook, Roche and Google also are huge clients, spending more than $34 million annually with the airline. Those are just a few pieces of what United called "confidential high-level revenue information" that was initially posted on what looks like airport signage.
In response to a lawsuit Expedia filed this month, defendant United Airlines confirmed that its ticketing agreement with the online travel giant expires Sept. 30 and that the airline "intends to walk away from Expedia" at that time.
United Airlines, airline settlement clearinghouse ARC, a large corporate client of United and travel blockchain entrant Blockskye have completed a proof of concept to examine reporting and settlement through a blockchain ledger for flights booked on the airline's website.
To Expedia, as stated in court documents this week, United's plan to pull content is a "gambit to force a negotiation of new economic terms by threatening Expedia’s rights." This gambit took shape after Scott Kirby in 2016 joined United as president from American Airlines.
In a redacted complaint filed Monday and released for public viewing on Tuesday, Expedia sued United Airlines, alleging the airline plans to breach the terms of their contract "in a brazen attempt to force Expedia to renegotiate the agreement's economic terms, with which United is unsatisfied."
United Airlines during its quarterly earnings call last week reported double-digit-percentage growth in corporate revenue on a year-over-year basis. With revenue come selling and distribution costs, and Wolfe Research analyst Hunter Keay seized on one of them: the "alarming" growth in commissions paid to travel management companies.
United Airlines senior vice president of worldwide sales and well-known industry veteran Dave Hilfman will retire from the airline at the end of the year.
To better manage the waiver onslaught, several travel management companies, including Fox World Travel and Gant Travel, have adopted FlightGlobal's Travel Waiver Services to push airline waiver information directly to frontline agents.
A three-judge panel from the U.S. Court of Appeals for the Ninth Circuit last week affirmed a lower court ruling that favored airlines in a travel agent-led lawsuit related to "sum of sector" fare rules. Filed in 2016, agent plaintiffs had alleged American, Delta and United, aided by ATPCO, conspired to change fare combinability rules that raised the cost of some multi-city tickets in 2016.