To Expedia, as stated in court documents this week, United's plan to pull content is a "gambit to force a negotiation of new economic terms by threatening Expedia’s rights." This gambit took shape after Scott Kirby in 2016 joined United as president from American Airlines.
In response to a lawsuit Expedia filed this month, defendant United Airlines confirmed that its ticketing agreement with the online travel giant expires Sept. 30 and that the airline "intends to walk away from Expedia" at that time.
In a redacted complaint filed Monday and released for public viewing on Tuesday, Expedia sued United Airlines, alleging the airline plans to breach the terms of their contract "in a brazen attempt to force Expedia to renegotiate the agreement's economic terms, with which United is unsatisfied."
Apple is United Airlines' "largest global account" and delivers $150 million in revenue to the airline each year. Facebook, Roche and Google also are huge clients, spending more than $34 million annually with the airline. Those are just a few pieces of what United called "confidential high-level revenue information" that was initially posted on what looks like airport signage.
Sabre expects to wrap up chatbot pilots with Casto Travel and Travel Solutions International USA at the end of the summer. It then will determine whether to make the capability available for other travel management companies.
On Tuesday, British Airways began testing new inventory buckets in business and economy classes on Boston and Dubai routes, some of which only are available for purchase through the airline's direct channels or New Distribution Capability-compatible connections.
In the run-up to Travelport's agreement last month to go private with Siris Capital Group and Evergreen Coast Capital, 10 different "financial sponsors" and five "strategic parties" emerged as potential suitors for the global distribution system operator or its assets.
United Airlines during its quarterly earnings call last week reported double-digit-percentage growth in corporate revenue on a year-over-year basis. With revenue come selling and distribution costs, and Wolfe Research analyst Hunter Keay seized on one of them: the "alarming" growth in commissions paid to travel management companies.
As TripActions readies a new airline shopping interface for its booking system that includes a new ATPCO-led and Delta-approved star rating concept for airline products, it is seemingly back in the airline's good graces and this week will be back in the business of selling Delta.