Corporate travel industry veteran Andy McGraw joined Milwaukee-based Adelman Travel as CEO in May 2017. Since then, the travel management company has positioned itself as a mobile-first "platform as a service" operator, underpinned by its mobile app, Adelman Virtual Assistant, or AVA, and an upgrade to its workforce management and agent-facing technology. He spoke with The Beat editor-in-chief Jay Boehmer.
BCD Travel is taking the next step to evolve its mobile capabilities from itinerary management to itinerary creation. The mega travel management company announced plans soon to enable airline shopping and booking capabilities through TripSource, which covers its native mobile app and responsive Web channels.
This month, GlobalStar Travel Management, which has a presence in 85 countries and such members as Omega World Travel in the U.S. and Capita in the U.K., announced the TripStar app for multinational clients. Network rival Radius launched its own mobile app after enlisting mTrip to build it more than a year ago.
Carlson Wagonlit Travel plans to roll out flight booking capabilities on its CWT To Go mobile app in the second half of the year, CEO Kurt Ekert said. Already, mobile flight booking is testing with clients in what Ekert called an "aggressive pilot phase."
MisterFly, a French travel tech company best known for its namesake online travel agency, announced Tuesday that it has acquired mTrip, the Montreal-based mobile app builder that has gained a growing roster of travel management company clients.
American Express Global Business Travel has partnered with Lyft to extend ride-booking within the GBT mobile app, to capture data for corporate clients when rides are booked either through Lyft or GBT and to push special offers to client travelers.
FCM last week at the Global Business Travel Association conference in San Diego demoed a prototype for its Smart Assistant for Mobile system that featured chat-based booking capabilities from 30SecondsToFly's bot, Claire.
Since Roadmap launched three years ago, several large enterprise clients have commissioned the tech company to build bespoke, company-branded mobile apps for their corporate travelers. Founder-funded at launch, Roadmap last week announced its first round of external funding to drive its next 18-month chapter of growth.
BCD Travel is rolling out SAP Customer Data Cloud as the technological foundation for traveler identity management, consent management and profile management, BCD announced Wednesday.
Carlson Wagonlit Travel plans to introduce full airline shopping and booking capabilities within its CWT To Go app later this year. BCD Travel, too, confirmed mobile "air booking in TripSource is in development." Those megas are among several travel management companies evolving their mobile wares to include further booking capabilities. If the first generation of TMC apps were informational and focused on itinerary management, the next is increasingly transactional.