Knowing well that the next generation of travel agents won't look like the current one, Expedia-owned travel management company Egencia has adopted a program to attract and train a younger demographic of frontline counselors.
Business process outsourcer WNS Global Services last week announced a deal in which the Airlines Reporting Corporation would help market to airlines the Indian conglomerate's finance and accounting services. The pair also will explore expanded data analytics services using ARC information and WNS people and technology.
Australia's Corporate Travel Management on Tuesday announced the acquisitions of U.K.-based Chambers Travel and Washington D.C.-based Diplomat Travel.
Gross bookings volume handled by Expedia Corporate Travel doubled in the fourth quarter of 2004 compared with the same period a year earlier, following progressively higher growth rates each quarter of the year, officials said last week. Meanwhile, ECT has diversified its full-service configurations to include outsourced and offshore servicing--and is scheduled by the end of March to get its own ARC number to smooth supplier contracting.
Omaha's Travel and Transport engaged a local technology company using offshore resources to build a new traveler portal that now provides six corporate clients single-sign on access to booking tools, flight information from FlightStats, profile management using a T&T-built tool and other features.
American Express on October 31 terminated a partnership with Tampa-based Sykes Enterprises for Emergency Travel Service call support in the Philippines. At its peak, the center handled 20 percent of 24-hour emergency service calls for Amex, a spokesperson said.
Galileo International users reported "increased customer service and satisfaction" after the global distribution system provider, a unit of Cendant Corp., this year brought some of its help desk services back to the United States from India, a spokesperson said.
Business process outsourcing provider WNS Global Services last month said it is attempting to break into corporate travel. The vendor to Travelocity and dozens of other travel companies is making its push just as a backlash against offshore customer servicing may be waning, sources suggested.