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Webinar: The Beat Presents Today's Corporate Travel Agent

Please join The Beat on Tuesday, Nov. 20, at 1:00 p.m. EDT for a 60-minute webinar to review its latest research, Today's Corporate Travel Agent.
CorpTravAgent

The Beat Research: Today's Corporate Travel Agent

The Beat published research this week to uncover the challenges they face, their daily demands, what motivates them, which technologies they use, how their performance is assessed and how they view their position in the market.

INTERVIEW: Adelman Travel CEO Andy McGraw

Corporate travel industry veteran Andy McGraw joined Milwaukee-based Adelman Travel as CEO in May 2017. Since then, the travel management company has positioned itself as a mobile-first "platform as a service" operator, underpinned by its mobile app, Adelman Virtual Assistant, or AVA, and an upgrade to its workforce management and agent-facing technology. He spoke with The Beat editor-in-chief Jay Boehmer.

Survey: Agents Happy With GDSs, Bullish On Travel Volume

Travel agents in the U.S., U.K., Australia and New Zealand generally are pleased with the functionality, including searchability, of their global distribution system providers and consider their countries' economies strong enough to support increasing travel spending, according to a new Cowen survey of travel agents in those countries.

Labor Data: Travel Agent Employment Numbers Defy Projected Declines

The U.S. Bureau of Labor Statistics projected that the number of travel agents employed in the U.S. will fall 9 percent from 2016 to 2026, according to its latest employment outlook.

TMCs Tap FlightGlobal To Streamline Airline Waiver Processes

To better manage the waiver onslaught, several travel management companies, including Fox World Travel and Gant Travel, have adopted FlightGlobal's Travel Waiver Services to push airline waiver information directly to frontline agents.

Airlines, ATPCO Prevail In Agent-Led Appeal Of 'Sum-Of-Sector' Suit

A three-judge panel from the U.S. Court of Appeals for the Ninth Circuit last week affirmed a lower court ruling that favored airlines in a travel agent-led lawsuit related to "sum of sector" fare rules. Filed in 2016, agent plaintiffs had alleged American, Delta and United, aided by ATPCO, conspired to change fare combinability rules that raised the cost of some multi-city tickets in 2016.

BCD Travel To Test NDC Bookings With Lufthansa Group, Non-GDS Aggregators

BCD Travel early next year plans to pilot New Distribution Capability bookings with Lufthansa Group and two undisclosed non-global distribution system aggregators.

GDS Surcharges, Agent Incentives, Lower Fares: Lufthansa Tries It All For NDC Adoption

Through the end of the year, the Lufthansa Group will offer a 1 euro per-segment incentive for travel agencies in the U.K. and Ireland that book through its Farelogix-powered SPRK point-of-sale application, the group announced.

Travelport Expands NDC Pilots To More Agencies

The number of agencies kicking the tires on booking, ticketing and servicing airline content through Travelport's systems in accordance with the New Distribution Capability standard has expanded.