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Corporate travel industry veteran Andy McGraw joined Milwaukee-based Adelman Travel as CEO in May 2017. Since then, the travel management company has positioned itself as a mobile-first "platform as a service" operator, underpinned by its mobile app, Adelman Virtual Assistant, or AVA, and an upgrade to its workforce management and agent-facing technology. He spoke with The Beat editor-in-chief Jay Boehmer.
Travel agents in the U.S., U.K., Australia and New Zealand generally are pleased with the functionality, including searchability, of their global distribution system providers and consider their countries' economies strong enough to support increasing travel spending, according to a new Cowen survey of travel agents in those countries.
The U.S. Bureau of Labor Statistics projected that the number of travel agents employed in the U.S. will fall 9 percent from 2016 to 2026, according to its latest employment outlook.
To better manage the waiver onslaught, several travel management companies, including Fox World Travel and Gant Travel, have adopted FlightGlobal's Travel Waiver Services to push airline waiver information directly to frontline agents.
A three-judge panel from the U.S. Court of Appeals for the Ninth Circuit last week affirmed a lower court ruling that favored airlines in a travel agent-led lawsuit related to "sum of sector" fare rules. Filed in 2016, agent plaintiffs had alleged American, Delta and United, aided by ATPCO, conspired to change fare combinability rules that raised the cost of some multi-city tickets in 2016.
BCD Travel early next year plans to pilot New Distribution Capability bookings with Lufthansa Group and two undisclosed non-global distribution system aggregators.
Through the end of the year, the Lufthansa Group will offer a 1 euro per-segment incentive for travel agencies in the U.K. and Ireland that book through its Farelogix-powered SPRK point-of-sale application, the group announced.
The number of agencies kicking the tires on booking, ticketing and servicing airline content through Travelport's systems in accordance with the New Distribution Capability standard has expanded.